BigshotgamesReviews of bigshotgames.com

Do not play here, do not deposit. Over a week since my redemption, said it would be soon & keep getting a run a long and saying it will be soon but day and day again still no redemption.

I requested to redeem the $2,150 I won. You can only redeem $1,000 at a time. It took 2 days for them to email letting me know the information I sent to verify my account needed to be in PDF format. I sent it AGAIN. It took another 2 days to inform me they want me a picture of the front and back of the debit card I used to purchase a package. Keep in mind they did not need this information when they took the money from this debit card and I was not redeeming to the debit card I was redeeming to my bank account. I informed them that I used a cash app card and it's virtual. I sent screenshots proving it was a cash app card it had my name on it and it was virtual. I received several emails saying I needed to provide that information. I replied to all of them with the same information it is a virtual card I cannot take a picture of the front and back but I have sent you screenshots of the virtual card. Customer service started to reply with these really snotty rude incredibly demeaning emails. Though I'm explaining to them that this is something I can't do they were replying with "here's a helpful hint when you're repeatedly asked the same thing over and over that means we need the info we are asking for" " Autumn as per our previous emails we are requesting pictures of the card number....." " Why are you still emailing without sending the correct information, we asked for" and so on and so on this went on repeatedly for 3 days. I had to find a another way to contact customer service get a hold of a supervisor explain to a supervisor what was happening with the virtual card and that's not the card I'm redeeming on so you don't even need that card and why are you see your customer service rude. The reply I got was, " Autumn we are waiting for a response from our kyc team, so until we get that there's nothing we can do for you" the next day when I had no reply to that email I again had to take a different route reaching out at that point they decided they needed a financial statement from my cash app account. However this is how it was worded. " If it even really is a virtual card through cash app" I wish trust pilot would let you post screenshots because the messages I received from this customer service was astounding it literally left me speechless numerous times I cannot believe the unnecessary attitude the rude Ness and complete unprofessionalism from numerous customer service agents this wasn't just one person. I finally received confirmation that my redemption had been approved and it would take 48 to 72 hours for the funds to reach my bank account. That was Monday morning it's now Wednesday night I still have not received my redemption. I've played in several online casino never ever have I been treated or talked to the way big shot games customer service spoke and replied to me. And they all say it will take 24 to 72hrs for funds to be available after the redemption is approved I don't ever recall waiting longer than 24 hours. And since I have to go through this nightmare two more times to redeem my full winnings it's literally going to take about two and a half weeks to receive the money that I won. I will not give this platform another penny I will never return to this platform I do not recommend stay far away from Big shot games. Whoever is training these customer service Bullies needs to be trained in customer service

as I'm reading the reviews there's definitely a trend in bad behavior and poor and rude customer service. I am still trying to redeem 600 I made my first purchase almost 2 weeks ago and won it's been hell trying to get my winnings I too got the email saing I needed more verification but I was fully verified by there kyc app I useca virtual card so I dont have to put my physical card online I seht screevshots they want a bank statement since the purchase is recent. the statement hasn't generated yet so I sent a screenshot of the purchase they won't accept either and there chat people are rude enail is ignoring meuuggh this too much

A couple days before Christmas I started getting charges to my card. I was charged over 300$ and contacted support, they still haven't contacted back after I sent them a message for help with this. I will definitely never put my card on one of these online casinos again!

WARNING!! SCAM SITE! You can't buy if your balance is above 10 but can't redeem until 100. It forces you to gamble it for all or nothing.

Cannot make purchases if your balance is over $10. Not worth playing here, play at any of the other hundreds of sweeps sites, but this one is garbage.

This is the absolute worst casino I have ever played!! No exaggeration. I won 120.00 and attempted to redeem it, days later after I was lied to multiple times from them sending me an email saying my redemption was processed and is on the way, they said that they couldn’t use my Mastercard debit card for the redemption and needed to use a visa, which I did and now they are ignoring me through email and through their chat feature on the website.that’s fine, I have already filed a complaint with the better business bureau and with the federal trade commission! I could not, would not ever recommend putting money into this shady, scammer of a website! I wouldn’t even recommend this place to an enemy of mine!! This place is either a scam or they are going broke and can’t/wont pay people! I almost guarantee this place will be closed down very soon! 👎👎👎👎👎🤬🤬🤬🤬🤬

At first I felt like this was a scam I was having difficulty uploading my verification documents and at a frustration you ask them to close my account instead of doing so they reached out to me and asked me what my issue was and when I told them you know what they fixed it I was verified and everything was fine their customer service is responsive and they accommodate and triage every issue it's not a bad site