BigshotgamesReviews of bigshotgames.com

Will make you upload an ID, a selfie, and a utility bill for EVERY SINGLE REDEMPTION and then will still take 2-4 weeks to pay out! Do not play here!

First name: daniel Last name: Hendel Email: danielph***@gmail.com Phone: 61258****1 Zip: 55358 Editcomplaint details Description of complaint: They play pirate and hold redemptions after the first. Other reviews share this same claim. The first redemption was done in less that 24 hours and this included KYC verifications. After a week of being told "they are working on it" and "It will be soon" I did some research and It looks like many other people have problems getting redemptions released to them in events almost up to a month or not at all. my first and only successful redemption was sent last month and it was issued and on my debit card within 1 or 2 days. I played 2 weeks later and They only tell me "please be patient" and "there's nothing we (customer service) can do. My $200 redemption has been sittting in "commited" state for 12 days and the doesn't count the 3 day they left it sitting unaccepted.

Awful when it comes to redemption. Their customer service told me it takes 2-3 business days to payout. It's been more than 10 business days. When I reach out for answers I'm told "there's a high volume of redemptions at this time, be patient, and I'll get an email when it's done." They refuse to give me a straight answer or date on when I'll receive it.

Nightmare trying to get a redemption

Getting pretty much the same run around as a lot of others about a redemption that has been pending now for the better part of a week. My account is fully verified, they're just not wanting to pay up. Which if that's truly the case, fine, but shining me on just for sport, that's ate up.

So far I am very pleased with these guys. They emailed me right back when I had questions. They were able to answer any questions I had without issue, and I'm currently waiting on my redemption. I'll do an update to this review whenever I receive my winnings, but as for now I've had a 5 ⭐️ experience with them.... *Update!* I received my winnings today! I only waited 2 days after providing them with the KYC documentation necessary for payout. My overall experience remains a 5 ⭐️!

I play alot of online slots with tons of different providers. Big shot has decent games with good purchase packages. I think I spent around 20 and cashed out for 100. Saw their trustpilot afterwards and was immediately hesitant. I have been waiting for this 100 dollars since. It's been over a month and their customer support sucks. It'll tell you your up next to speak to an agent only to maybe get a response 9 hours later. And they have no idea what I'm talking about. Tried telling me I haven't been verified when I've been verified 4 times. The last 3 attempts to figure out the status of my redemption has ended with them telling me due to high traffic it's taking them longer than normal and to have patience. It's been over a month. Anyways, they've been a nightmare and I'm losing faith that I'll ever receive the measly 100.(which was all I was allowed to redeem anyways) If I get it I'll update, but I don't think anyone wants to risk their winnings being put in limbo like this. Edit, Just recieved the 100 dollar redemption. it was frustrating and it took a month and a half

I thought hey everybody’s saying bad things about the casino but tried it out anyways ended up winning a small little $100 dollars went to redeem email says 24-72 hours but customer support says 4 businesses days. If I do get my money I won’t ever play here again. I don’t like how when you log in it’s like they are basically hassling you to cancel your redemption. Every time I sign in it says you can’t add money because you have a pending redemption but you can always cancel it. I don’t like that support is rude won’t ever play here again!!!!