Big Sandy SuperstoreReviews of bigsandysuperstore.com

Placed an online order for a baby furniture set with a charge for assembly. Two months later, when I called for an update on the 4-6 weeks for delivery, I was told the set was discontinued. Emily at the Wheelersburg, Ohio distribution center was very helpful emailing me options to choose from. We needed the set to be “assembled” on site and I was told it would be. That that’s what White Glove PREMIUM delivery meant. Three (3) months later they can deliver everything Except the dresser. Note: the baby is now due in two weeks!!! Upon arrival they inform me they don’t assemble. Management’s response was “the web discloses assembly required”. Worst customer service ever! They should stand by their associates promises. Worst $2G I’ve ever spent.

Bought a washer and dryer at the Teays Valley location from Tonya Mcqueen. She was so helpful and knows her stuff! I absolutely love them!!! Thank you Tonya for all your help!

Purchased a washer from Tonya McQueen at Big Sandy in Hurricane WV , Tonya was very helpful and knowledgeable.Will return again!

I should of known buying anything from this store was a mistake! Walked around the whole store for a hour and not once did anyone greet me or ask if I needed help! However found a sectional I really liked decide to purchase it was told it would in on Tuesday at a different location to pick up so I rented a truck and went to pick up at designated time got there only only had half the couch when I told the guy working at the customer pick up he looked at me and sadly very rudely well that’s not my problem! So I went back inside the store and spoke to the lady who really could careless about the issue and the guys rude mouth and she said will get it to you Friday maybe Saturday..Very rude people and not helpful! I will never purchase from them again!

Absolutely the worst company we have ever dealt with. Just finished building a home and prior to the build being completed, we purchased an appliance package with them in excess of $8000. The delivery and installation was a nightmare. There were so many issues, I don’t even know where to start. Rude, incompetent and unprofessional delivery and installation crews. Management and sales is about the same. They left hundreds of dollars in damage to our new home with a botched installation. DO NOT PURCHASE APPLIANCES FROM THIS STORE

Purchased a power reclining sectional which broke in 11 days. Called Big Sandy's for a repair it took 2 weeks for service to get here. Repair man knew it was a bad switch before he got here, but had no switch in his vehicle. Received a text from Big Sandy's repair it would be 6weeks to get switch, then they would schedule an appointment. So after having my sectional for 3 months I get to recline for 11 days. Called manufacturer, they sent a new switch that same day! BIG SANDY"S SERVICE DEPARTMENT SUCKS!!!!!!!!!!

You might as well buy online because things aren’t assembled like furniture used to be in furniture stores! And if you break the it trying to assemble it, you buy it!!! Two end tables took my husband, who is very handy, two hours to assemble after paying 1000. For 2 end tables and a coffee table. Just buy online and assemble yourself and save money!

I bought a refrigerator, 1 month ago, had to install it myself, even though Greg said it would be installed, had one of the door screws, plastic, missing and now it seems like, I don't know how to explain it, they have no clue and no compassion, to fix it. I would consider carefully about shopping here.