Big Sandy SuperstoreReviews of bigsandysuperstore.com

Product is fine and looks good. Problem is Big Sandy delivery and accounting. We originally ordered a 3 piece kitchen set for $4874.44. Soon after, we realized that it was too big dimension wise to fit our kitchen, so we worked with our salesman Taylor Miller to find a set that would fit. We were able to find one and the new cost was less than we spent on the first set. We were told that we would get a refund to our credit card for the difference. That was on 11/08/2021, we still haven't received it. I have asked twice where it is and can't seem to get an answer. Additionally our second order was split up, so far it will be three different deliveries. The last delivery we were told that the last two pieces were in stock and we scheduled the delivery. When the delivery came, they only had one of the two pieces. I called my salesman to see was was going on. He said that when the piece (Range Hood) came in, he allocated it to my order, but when he checked Big Sandy system, someone had unallocated it from my order and allocated it to a commercial account order. Still waiting for my matching range hood. They also charged me to install no tipping hardware but never installed it. Is there anybody at Big Sandy that a customer can contact to resolve issues like this? The salesman won't return calls. Don't think I will buy from Big Sandy again

10 minutes agoNEW Bought a delivered top of line electrolux washer and dryer and asked it not be set up as I'd be moving soon...they had one guy in truck tearing open boxes and putting on base risers before I knew what was happening. I said I needed them boxed...they said it is supposed to be unboxed. They scratched the units and screwed hoses in wrong stripping the supply recepticle. They did replace the unit or units I can't remember it's been so long. Upon bringing replacements same thing...they unboxed despite again my asking they not unbox the units. The base had scratches and I asked they send me touch up paint. We played phone tag forever and they never delivered paint. I have units in my forever home now that have NEVER BEEN ABLE TO BE USED as they reversed doors and never put in all bolts/screws. . It's a been a year and the doors were never right preventing use. Big Sandy's as a store and selling is great...the delivery is absolutely horrible. I WISH I HAD SHOPPED ELSEWHERE. They just built a store within a few miles from my home and I'm hoping my neighbors don't need delivery of anything. I don't even know how to get the screws for doors...and the hoses are not all braided?? Hello the weakest point is the max durability of anything. * You need better installers (and delivery people need to respect a buyer's wishes to leave items in shipping boxes).

If there was a zero, I’d mark that for my rating. Most terrible experience I’ve ever had with any store I have patronized. Poor management. No customer service. The right hand does not know what the left hand is doing, nor do they care. They have poor communication with the customer, If any. It’s almost 2 years since I purchased a queen-sized mattress from this store. The first mattress sank leaving a gaping hole in the center of it. I’m under 140 pounds. After complaining about it and the back pain it caused me, it took several weeks just to get someone to come out and measure the swail, as this is common practice to determine if the size or depth of the swail warrants a replacement. My mattress was considered “defective”, so they shipped a 2nd one of the identical mattress size and model. They assured me this never happens, and this one will be terrific. After a few weeks, this 2nd mattress demonstrated a swail, but this time, my back pain was worse, and the swail seemed worse than the first mattress. Now I’m going on a year, and I’ve been under stress calling, being transferred back and forth between departments, service personnel, talking with several different people at the store and the headquarters, with little help. Finally, a different man was sent out to measure the swail on this 2nd mattress. He told me that my mattress was defective as one entire side of the mattress was breaking down and collapsing. I then questioned if my mattresses were both defective or used. How could this happen? Many weeks went by without hearing from anyone. Finally, I received a call saying my new (3rd) mattress that I ordered had arrived and they wanted to set up a delivery date and time. But I had not ordered a mattress. So I called to ask what had happened. I was NOT going to get that same model as the other 2! They said they ordered it despite my frustrations and awful experiences. I assured them I wanted to make sure the next one was not the same model. No way would I have ordered the same one. They told me I could order a different model, but I’d have to pay more money!!! Why would I put out more money especially after what they put me through, and it’s almost been 2 years!!! This place is shady. Perhaps selling used or irregular furniture and appliances.

f I could give this store a negative star, I would do it. My experience has been going on for over a year now, with no resolution til this date. Customer service throws their hands up and says there is nothing they can do. Don't bother calling corporate, they don't return calls either. To make a VERY LONG STORY short(it has been over a year remember), we ordered both a dishwasher and refrigerator that I believe(again it's been more than a year) was over 5k around Labor Day last year. Yes it was during the pandemic and we were more than willing to wait. HOWEVER, when the fridge was delivered, it was damaged. To get a faster response, we just asked for a door replacement, b/c an entire new fridge would take longer to receive. Well after 3 months, no word on our replacement. I called, spoke to a manager, who verified it was still on order. During the next 2-3 months, I again heard nothing. After loosing it with the manager over this issue, they promptly sent me a text that my parts were ready for install!! Umm, no. You will not put a new manufactured door on my brand new 1 yr old fridge. At this point, I want a full exchange. I'm still listening to crickets. At this point, come get this damn fridge, give me my money back and I will shop elsewhere. This is NOT a pandemic issue. This is a corporation issue. Do not shop here, b/c if you experience a problem, they will not make it right.

Bought a new couch ,it started falling apart 30 days later called them out and they would not stand behind there product ,Im 56 and have no pets ,they are not honest.Do not trust them the BBB is funded by buiness so they side with the rich stores

Purchased a new high end front load washer and dryer along with a $300 service plan. Washer shows up with mold in the dispenser tray. I should have refused it then and there but delivery guy assured me it was from factory testing. (sure). Washer shook entire house even with a small load. Finally, less than a year after purchase it basiclly exploded. We called to get it services.... 13 days to get a tech here. What choice did we have but to wait 13 days. I took the washer apart myself in hopes of finding the issue so I could inform them what parts to bring. Sure enough the springs and shocks busted so I called them and told them what they need to bring. Service tech shows up... yup you need springs and shocks. Got to order them, will be 7-10 days. So... 23 days later we might have a working washer. Their customer services is completely rude and unempathetic to the fact you spent a crap ton of money with them for a defective product and also spent an additional crap ton of money for their lousy service. Walk away folks...

bought a 70 inch tv online . well, they called said they didnt have the one i ordered so talked me into accepting one one floor with 10 percent off . ordered it in may dodnt receive it until july and when we put it on wall it never came on . so now repair man has came out needs panel we never watched this tv and already receive a bill. i have been shopping with big sandy for over 20 years they use to put customers first. beware they talk a good talk until you buy it. make sure you have insurance . im looking into finding another store to shop with hey walmart always treats me good should have bought it there. dont want anyone one else go though what i have and still going through. still have no working tv on my wall. big sandy superstore thinks about the green and not there customers.

Last year the ice maker went out in my refrigerator. It took them four trips and around five weeks to get it fixed. This year my ice maker went out again. July first he installed a new one. It was freezing the water now but wouldn’t dump. He came back a week later and looked at it and said I needed a new compressor. He installed the new compressor on July 20th. Went into th fridge on the 22nd and it was warm. All of the cheese was moldy and it smelled bad. We lost everything in the fridge and freezer. Around $400 to $500 worth of food. A different tech came out today July 26th and as soon as he took the back cover off he saw the problem. The tech that installed the compressor never soldered the joints. That means he never did the pressure test or vacuum test that is normally done after a compressor install. Waiting to hear back from Donna a manager at corporate to see if they are going to reimburse me for their incompetence. I don’t have a good feeling about that either.