Big Sandy SuperstoreReviews of bigsandysuperstore.com

We bought two recliners in February of 2019. Within a few months both chairs were broken. On one chair the spring for the recliner snapped, on the same chair the “leather” was worn out. The other chair the arm rest completely broke off. We purchased a three year extended warranty on both chairs. So of course I call to get them fixed. We were allowed one rip protection why only 1 when we bought two chairs doesn’t make sense to me. But anyway they came out to “fix the chairs” two days later the arm rest broke again and that was in october I am still waiting as of January 2 2021 for them to come back and fix it. Don’t waste your time. Their products are junk and the warranty is a joke. Everything they did to “fix” these chairs I could’ve done myself!! Do yourself a favor and go to value city atleast their warranty and quality is better!!

Item advertised on there website in electronics clearly states “item ships free to your door”. After adding to cart there is no free shipping option. The cost is $99 to ship. Customer service is absolutely terrible with this company.

DO NOT waste your money and time with big sandy superstore! First problem... We kept telling the salesman over and over what color loveseat and chair we wanted, both the same color brown, but the chair was green and loveseat was brown. Second problem... We drove 40 minutes to pick up the chair and that was when we found out it was green after we brought it home and started to unpack it. I’ve talked to several people at the store without any satisfaction and my opinion is that all they care about is the sale and nothing else. They have Terrible customer service and I don’t think Big Sandy’s is going to be in business very long.

Don’t buy a warranty on your tv because apparently when it gets busted it doesn’t cover it, they want you to pay double what the tv is worth and then they cuss you on the other end of the line! I will never in my entire life ever buy another thing off of them

I went in to purchase a mattress with their Black Friday ad that advertised a free 55” HDTV. What they don’t tell you is that it is only the free TV with incorrectly priced mattress OR national promotion that is price matched with manufacturers website pricing. There is nothing in their ad circular that states this. Management does not care to hold up to their word of what was published in their ads. I’m cancelling my order and will never deal with Big Sandy’s again.

This is the worst company to deal with! Lie after lie! Took us 5 months to get out furniture and we still haven’t got all our rebates which equal over $1200! The corporate office will not return our calls! The salesman Michael is a liar! And funny enough the manager and accounting person we were working for both quit the company! Well don’t blame them! This company is a joke! We will never spend another minute or dime in this store!

My fiance and I bought furniture 4 months ago and all they keep telling me is that it's the manufacturer. So we bought value city furniture and got it in 2 weeks do to covid. I really hope big Sandy's go out of business.

Went looking for a kitchen package on 10/26/20 needed a no credit check option looked online got approved for acceptance now. I stopped into the Dayton location to speak to representative a young woman was there but she seemed intoxicated her words were slurred and running together. I couldn’t do business like that I love the no credit option but at that cost to have someone reeking of alcohol. Went to Best Buy to purchase staff was friendly.