BigRentzReviews of bigrentz.com

BEWARE! Shady business owners. One of the owners (Dallas) has just recently screwed over another business owner. They were business partners in another business, however the other guys wife got sick with cancer and was going through therapy, unbeknownst Dallas took out millions in loans, falsified the other dudes signatures while he was away and did not pay vendors they owed money to. I don’t trust anything that is near this Dallas guy, beware they might pull something shady in this business too.

Beware!!!! My husband and I flew from CA to TX because we had to get a hangar door off a semi truck! We reserved two 5k pound forklifts to be delivered before 0700 October 30! We said “THEY HAVE TO BE HERE BY 0700, the truck driver has three more deliveries after ours!” They assured us they would be there the night before or by 0700. Oct 29th 1700 go by site to se if fork lifts are there and no fork lifts. We called they assured us they would be there at 0700. Well 0700 came we called same guy we have been speaking with since the reservation was made (strong accent) states “delivery window between 7-9!” They arrived at 10:00! To make matters worse they gave the driver the wrong address. We have an order three weeks from now for equipment we were renting for a month, that will be cancelled! Big Rentz company ever!

Do not use this company. If you do, like me, you will be sorry.

Customer service is about getting money and not answering clearly asked questions or being helpful. I asked for a quotens on scissor lifts and gave dates, I was given price. I asked for break down and was given overall price again. I asked for manager and was given a $200 discount after telling them every other companies is $300+ cheaper and father away! I asked for manager again. Got break down after asking clearly several times. She was impatient and didn't want to answer. I told her of other quotes and asked if she could do better. She said no. We went with United Rentals. Very friendly and considerably cheaper!

Stay away! 1. Had a lift that was not working, called the 800 number and they really didn't care. Said they would check on it and call me back, they never did. My employee called the number of the company who owned the lift to get assistance (it was a simple reset). 2. Figured we would try again with this company....had a lift scheduled to be delivered, they showed up after the delivery window, and they refused to refund after we told them to cancel. 3. three or four times, customer service representative said they would call me back after checking on a request, and I never heard back. I will not use BigRentz in the future unless it is the absolute last resort. Do better.

A Joke. Paid in advance, was told the delivery was made. IT WAS NOT. Had a Crew I was paying on site for hours cooling their heels. DO NOT RENT FROM THESE PEOPLE.

I rented a forklift for one day. Everything went well until pick up. The fork lift hasn't been picked up for 12 days and I had to call them to finally pick it up. It looks like this is their business model. As long as the rental equipment is on the customer premises the liability is up to the customer! In addition they save on storage space for the rental equipment.

I RENTED A BOOM LIFT FOR 1 MONTH PAID 45 FT GOT IT DELIVER IT BROKE DOWN 1 HR FROM WHEN I GOT IT CALL TO GET IT FIX THEY DID NOT COME TILL THE NEXT DAY. LOST 1 DAY OF WORK. THEY FIX IT THEY SEND ME A BILL OVER $2000.00 THIS IS RIDICULOUS. I PAID FOR" PROTECTION " THIS COMPANY IS A JOKE WILL NEVER USE THEM AGAIN. IS A SAFETY ISSUE SENDING FAULTY EQUIPMENT TO WORK SITES. OSHA PLEASE LOOK INTO THIS.