BigRentz Reviews | Read Customer Reviews of bigrentz.com

BigRentzReviews of bigrentz.com

3.5112 reviews
Production Services
3333 Michelson Drive, Suite 420, Irvine, California

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BigRentz

About BigRentz

Welcome to BigRentz, a construction equipment rental company that uses a network of suppliers to find the best rental and transportation solutions for its customers. BigRentz specializes in the rental of boom lifts, scissor lifts, forklifts, telehandlers, dirt and excavation equipment, and job site services to meet the needs of businesses and contractors alike. BigRentz is innovating the way equipment is rented. A full-service online equipment rental network, BigRentz is the leader, and your "One Call Does it All" source for heavy equipment, connecting over 10,000 rental yards throughout the US. Simply put, BigRentz has created a better space to rent equipment.

BigRentz (bigrentz.com) has 112 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: bigrentz.com
Website: bigrentz.com
Category: Production Services
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BigRentz reviews

112 approved reviews, newest moderated first

Doug C.
Mar 7, 2019
To many hidden fees!
To many hidden fees!
Response from BigRentzMar 22, 2019
Hello Doug, Thank you for taking the time to provide us feedback, and we are sorry that you feel that we were not upfront about any potential charges that may accrue after the rental is over. We do ask all of our new customers to sign our Rental Protection Plan that details all potential charges that may be charged after the rental is over. We would like the opportunity to rectify the situation, and if you are willing to give us a second chance please reach out to me directly and I would be more than happy to assist you. Thank you, Jade Gutierrez Customer Success Manager Direct: 949-471-6577 Email: [email protected] www.BigRentz.com
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Michael N.
Mar 7, 2019
above and beyond customer service
above and beyond customer service. very pleased with everything start to finish. thank you -Mike
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Nancy D.
Mar 7, 2019
Working with BigRentz was fabulous
Working with BigRentz was fabulous! Everything from timely communication, clear and concise info, customer service champions, I can't recommend them enough. BigRentz will be our first call next time we need equipment!!
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Wm J.
Mar 7, 2019
Great team to work with
Great team to work with. Very professional, timely, and responsive.
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ming C.
Mar 7, 2019
Overcharged has because their driver…
Overcharged has because their driver would not pick up the equipment. Will never rent from these crooks again.
Response from BigRentzMar 22, 2019
Hello Ming, We apologize for the experience you had with us, and we can understand how a pick-up issue can be very frustrating. We have an excellent Customer Care team that is great at problem-solving every tough situation, and we always reach out to our customers if we do encounter situations where a piece of equipment is unable to be picked up. We appreciate that you had taken the time to provide us your feedback and if you'd like to provide any additional feedback please reach out to me directly. Thank you, Jade Gutierrez Customer Success Manager Direct: 949-471-6577 Email: [email protected] www.BigRentz.com
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Ilia N.
Mar 7, 2019
With you guy we doing Window Washing…
With you guy we doing Window Washing much faster, thank you for your quick respond and reasonable quote.
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Steve T.
Mar 6, 2019
Check exactly what you are being…
Check exactly what you are being charged for. I discovered an unexpected charge against my credit card "for fuel used". The charge was excessive, I thought, but the fact they didn't even tell me before they took the money makes me very angry
Response from BigRentzMar 22, 2019
Hello Steve, Thank you so much for your feedback, and we are sorry that you had a negative experience with us. BigRentz tries our very best to be as detailed with any additional charges that may occur after the rental is over, and we detail any potential charges in our Rental Protection Plan that must be signed by new customers before a rental is released. We strive for customer satisfaction and we try to be as transparent as possible, so we appreciate this feedback so we can improve our current processes moving forward. If you would like to give us a second chance to try and make it right, please reach out to me directly and I would be thrilled to assist you. Thank you, Jade Gutierrez Customer Success Manager Direct: 949-471-6577 Email: [email protected] www.BigRentz.com
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Gregory H.
Mar 6, 2019
Good prompt service
Good prompt service, would recommend BigRentz to co-workers
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