BigRentzReviews of bigrentz.com

The sales rep did not properly order what we needed. I explicitly told her the previous order number and requested the same equipment. They delivered the wrong scissor lift... and now they want me to pay for delivery to pick up the scissor lifts, and pay for the new delivery of the right scissor lifts. I had no choice and did it, but sent the wrong equipment again! The delivery fee far exceeded the cost of the scissor lift. I was extremely fed up and told them to take everything but now I have to pay more for their own mistakes. Do not use. Support local business and avoid them like a plague

The company uses very deceptive practices. I called to rent a boom the middle of Feb to have a boom delivered to Snowflake AZ. I paid nearly $1000 to rent it for the day so I asked very specific questions about what time it would be delivered and what time it would be picked up. I pressed further to ask whether I had 24 hours to use the equipment of which they said yes so long as I returned it or had it available to pick up the same time they delivered it the following day. I used it for the day and had it available before the time that they had dropped it off the day earlier. They took 2 1/2 days actually to pick it up. A few days later I get a bill for another $218 saying that they charged five hours of overtime. I called customer service and accounts receivables and Victoria told me that she would review the tape to see what was said during the rental agreement. They did say that if I wanted to extend that I needed to call them to extend for additional hours. I never called them to extend and I had it available to pick up within 24 hours after they dropped it off. They never got back to me, of course. Not worth your time go to somebody that’s honest.

SOLUTLY THE WORST RENTAL EVER!!!! DO NOT USE THIS COMPANY! They sent me a 30’ electric boom lift with a battery that lasted less than 30 minutes. The unit was smoking from the engine compartment and making popping and knocking noises. It did not feel safe to operate, so I refused to use it. Despite delivering unsafe equipment, they would not credit any of the rental fees. If you want reliable equipment and professional service, go somewhere else.

BEWARE! Shady business owners. One of the owners (Dallas) has just recently screwed over another business owner. They were business partners in another business, however the other guys wife got sick with cancer and was going through therapy, unbeknownst Dallas took out millions in loans, falsified the other dudes signatures while he was away and did not pay vendors they owed money to. I don’t trust anything that is near this Dallas guy, beware they might pull something shady in this business too.

Beware!!!! My husband and I flew from CA to TX because we had to get a hangar door off a semi truck! We reserved two 5k pound forklifts to be delivered before 0700 October 30! We said “THEY HAVE TO BE HERE BY 0700, the truck driver has three more deliveries after ours!” They assured us they would be there the night before or by 0700. Oct 29th 1700 go by site to se if fork lifts are there and no fork lifts. We called they assured us they would be there at 0700. Well 0700 came we called same guy we have been speaking with since the reservation was made (strong accent) states “delivery window between 7-9!” They arrived at 10:00! To make matters worse they gave the driver the wrong address. We have an order three weeks from now for equipment we were renting for a month, that will be cancelled! Big Rentz company ever!

Do not use this company. If you do, like me, you will be sorry.

Customer service is about getting money and not answering clearly asked questions or being helpful. I asked for a quotens on scissor lifts and gave dates, I was given price. I asked for break down and was given overall price again. I asked for manager and was given a $200 discount after telling them every other companies is $300+ cheaper and father away! I asked for manager again. Got break down after asking clearly several times. She was impatient and didn't want to answer. I told her of other quotes and asked if she could do better. She said no. We went with United Rentals. Very friendly and considerably cheaper!

Stay away! 1. Had a lift that was not working, called the 800 number and they really didn't care. Said they would check on it and call me back, they never did. My employee called the number of the company who owned the lift to get assistance (it was a simple reset). 2. Figured we would try again with this company....had a lift scheduled to be delivered, they showed up after the delivery window, and they refused to refund after we told them to cancel. 3. three or four times, customer service representative said they would call me back after checking on a request, and I never heard back. I will not use BigRentz in the future unless it is the absolute last resort. Do better.