David L.
WE WORKED IT OUT.! WILL GIVE BIG RENTZ ANOTHER TRY.
UPDATE. I RECEIVED A PHONE CALL THE NEXT DAY FROM A VERY LOVELY LADY. SHE UNDERSTOOD MY SITUATION AND EXPENDED A MORE REASONABLE DISCOUNT. ALTHOUGH I DID NOT RECEIVE THE FULL REFUND I THOUGHT WAS FAIR I AGREED TO HER OFFER. AT THE END OF THE DAY THESE COMPANIES HAVE EXPENSES AND IT WASNT BIG RENTZ FAULT OR THE DRIVERS FAULT THAT A BAD LIFT WAS DISPATCHED AND THAT THE TECHINICIAN JEREMY COULS NOT HELP ME OUT. I AM SATISFIED WITH BIG RENTZ AND I PLAN TO GIVE THEM ANOTHER TRY. THEY HAVE GREAT RATES AND GREAT SERVICE. THANK YOU BIG RENTZ. These people care more about the vendors they are renting the lifts from than the actual paying customers. I was sent a faulty lift that would not hold a charge for more than 45 minutes. They also rented me a 32 foot lift that would only move at 22 feet and would only go up to 32 feet while being completely stationary without disclosing this to me prior to the rental. I cancelled the lift because I lost a full day on a project that cost me total of 2k including the lift rental. They had the company that rented me the lift call me to troubleshoot the lift and Jeremy the owner of the lift company all he could sat was I DONT KNOW WHAT TO TELL YOU... I was so insulted by this guy. He swore that he charged the lift himself the night before but we only used it for 45 minutes and was completely dead. So I told him the lift was faulty and he kept insulting my intelligence. He said I had to charge it for a few minutes but that was total BS because s lift should be delivered fully charged and ready ti work the whole day. Big Rentz representative made sure that the vendor that owned the lift took no losses and put the whole bill on me. They offered to refund a day out of the 2 days I rented the lift which is BS because I had already cancelled and I was already getting a refund for the one day... I was still charged the whole day plus all the hefty taxes and fees. These people DO NOT CARE ABOUT THEIR CUSTOMERS. THEY DEFENDED THE LIFT OWNER AND PUT THE LOSSES ON ME. I WAS CHARGED OVER $500 FOR A LIFT I COULD NOT USE. THEY SAID SINCE I USED IT FOR 45 MINUTES I WAS LIABLE FOR A WHOLE DAY PLUS ALL THE HEFTY FEES. THEY SAID THEY HAD TO MAKE THE LIFT OWNER HAPPY OTHERWISE THEY WOULD NOT RENT LIFTS THROUGH BIG LIFTZ ANYMORE. SO THE OWNER OF THE LIFT MADE MONEY BIG RENTZ MADE MONEY ALL AT MY EXPENSE. TERRIBLE TERRIBLE BUSINESS PRACTICE. THEY SHOULD HAVE REFUNDED ME COMPLETELY AND TOOK THE LOSS THEMSELVES ALONG WITH THR RUDE LIFT OWNER WHO ONLY CARED ABOUT MAKING MONEY AND NOT A PAYING CUSTOMERS NEEDS. I WANT A FULL REFUND AND AN APOLOGY FROM BIG RENTZ AND THE RUDE UNHELPFUL LIFT OWNER WHO MADE A PROFIT OFF ME BY ONLY PROVIDING A DEAD LIFT AND BEING EXTREMELY RUDE TO ME