Big O TiresReviews of bigotires.com

I’m very angry at Big O Tires right now. 11 months ago (8,000 miles driving) I purchased 4 new tires at Big O, for about $1500. On Friday one of my front tires blew out without warning. Took it to a different tire shop, and learned that Big O had reversed new front and rear tires. Front tires have been continuously rubbing and getting worn down from the inside, until one totally wore through. Other front tire was ready to blow out as well (inside looks totally shredded). I needed to replace both damaged tires, at a cost of almost $750 - simply because of Big O’s incompetent installation.

Did not use high milage oil as requested. Did not reset dash tracker. Listed two sets of tires and disposal fees in addition to $4000 of recommended repairs (Questionable need) Very unprofessional and sloppy work. Knoxville Tn

Took my sons truck to get serviced. They came back with what it needed to fix the AC with the verbiage "do this and we will have your AC ice cold before you leave". It was a $300 fix so I said go ahead. It did not fix the AC and now they want $1,400 for a compressor. I called the manager Jeff at the Phx location on Cave Creek. After multiple times of him explaining how AC needs to be looked at I had to cut him off and say that's not the issue. I'm not even upset it needs something else but I do want you to refund me the $300 and give me a good price on the compressor as a fix to this problem. His response was "I'm not going to do that". He did admit his guy shouldn't have said that but offered no solution for the unkept promise. I felt I was more than fair as I wasn't holding him to the commitment that this truck should have the "ice cold air". I just asked him to refund the $300 vs them eating the $1,400 it now needs since their recommendation did not fix the truck as they said it would. This is the second issue I have had there. I took my work truck there after I hit a pothole. It had a bad vibration making it undriveable. I took a call saying it needed suspension work to fix the issue but he also recommended tires. I said if the suspension is the vibration issue lets start there. I picked the truck up that night and didnt make it a mile before you could easily tell the vibration was exactly the same as drop off. When I called Tim said the tires were the issue. I said why did we do the suspension then when I brought it to you for the vibration? On that occasion again I wasn't upset I just asked Tim to give me a fair price on the tires for the issue. Tim did and I had new tires on the truck the next day fixing the original issue. All I asked for was a fair resolution to the issue and it solved the problem. I have probably spent 6k at this location on my trucks last year and they wont fix their own $300 mistake! As timing would have it I probably need another 3-4k in servicing on these trucks right now but I will have to take my business elsewhere. This is terrible problem solving buy Big O. ON top of that I filed a complaint with their customer service department with them telling me I would have a return call within 24 hours. That is now 48 hours ago and if you try to call that number it just hangs up on you. I would advise you to take your business elsewhere as they will not stand behind their work!

Do not know how to fix a slow leak and rude technician. Rip off. Went to a different service and they found a nail for the slow leak. They had helped me at one point to repair my punctured tires July 2024, but it has proven to be very temporary fix. Air started to leak out about a month or two after, I first thought it was just wear and tear air leak, so I went to a gas station and fill up the air. But the low tire pressure started happening frequently, so I went to them again. Because it was out of the warranty period of one month, I had to pay again. Which Understood, so I paid. That was October 15, 2024. I almost wanted to give them a bit higher score because of that first encounter, but what I have experienced in the subsequent visit has totally changed my mind about this business. During the October 15th, first I had to wait for about a week to get my appointment to visit the technician. I waited about 30 minutes to have it done. At the end of appointment I asked the technician why the tire pressure dropped all the time, he sounded very impatient and a bit demeaning, letting me know I just had to deal with it but didn't tell me what exactly the issue was. I walked away confused $40 short, hoping that this won't happen again. The tire pressure start the dropping a few days after that one month warranty expired, so now it was November 11th. This time I will not bother to bring my car back to this location because of the terrible service and convoluted charge. I would have been better off just going to a gas station and fill up my tires, which would last me about the same time for $2.50. If you would like your tires to be properly fixed I don't recommend this business at all. Maybe in a pinch if you have a puncture they can help you but I doubt the quality of their work. I hate to say but I felt like they just want you to visit repeatedly.

I've been there twice, bought tires, and was told to shhh by an employee, because she was talking now, another time turned away, the day before failsafing all incidentals. Don't trust. 8/24,11/24

If i could give Negative stars i would. I paid 1000$ to get my truck fixed and running - it was towed in with a no crank no start problem the battery was changed, the electrical systems checked then the spark plugs and fuel system changed and cleaned -- one week later to the day my truck wouldn't start, same problem, when i called i was told i would have to pay for towing and that i would have to pay to have it fixed, so in other words no warranty past the parking lot, I wont even go into the crappy customer service i was presented with when i called and like always there was no manager on duty no one there could help me. i will never use your service again and i'm canceling my accounts with you. I should have never used your company in the first place, expensive mistake. i will also tell everyone i see to do the same.

A few months ago I had an appointment @ 11:00 for an oil change. When I got there, everyone took off for lunch. I waited 2 hours. Today I had an appointment @ 8:00 for an oil change. My vehicle was immediately put in the alignment bay????? An hour and half later it had not been moved or touched. I got my keys and left. It's obvious appointments at this location mean nothing. Meanwhile, the place is full of people waiting and the staff is in no hurry whatsoever to get things done. The service is terrible and attitude is too. I will never go back, and I will certainly tell everyone I know about the poor, poor service. Done with Big-O 6430 W. 120th, Broomfield, CO

I've been a customer for 6 years and over the last 2 years I've delt with the downward spiral of service and quality of their work. Recently They misdiagnosed my vehicle and sold me on complete shocks & Struts without needing them, then had to go back 5 times for them to fix the shocks and struts they installed that I didn't need. It was upper and lower arms that were squeaking (back is still squeaking). I had other mech work done from another mechanic and he noticed that Big O had unbolted my Catalytic Converter for some reason and never tightened it back up, I've had tools left in my engine compartment after having service work done by them, and not 1 time in 6 years have they ever held an actual appointment time. Most recently I had them check my brakes, I was told my back brakes were at 30%, so I set an appointment, they couldn't fulfill the appointment time, so I went elsewhere, had them do the back brakes, and low and behold it wasn't the back breaks it was the front brakes, so my vehicle is now having the fronts done today! It always something with them. This is a very brief run down, honestly too many to detail on here, I should have stopped doing business with them 2 years ago. I've been speaking with a Corporate Manager, I have videos, pictures, emails, and text messages to back all this up. I would definitely consider going somewhere else for your vehicle Maintenace until Big O Tires takes a better look at how their stores are managed.