Big O TiresReviews of bigotires.com

When a donation is made for a service and missed by a few days it's a shame that the staff could not honor it still.

My wife had brought the wrong credit card at check out and it was not allowed to go through. We had to go back home and get the correct card. When we returned and did the transaction, Robert made a face and said that it didn't go through...and then said no, it went right through...ha ha, but not funny. Just trying to give them some money.

Went into Big-O tires on Fairview in Boise 5/16/2022 to have my snow tires removed and summer tires put back on. After waiting nearly 40 minutes they came back and told me that because the tires were over 6 years old, they would not put them on. They told me by law they were not allowed to install tires over 6 years, which was a lie. Tires up to 10 years old can be re-installed by a tire shop. I work from home and do less than 5,000 miles per year, and the tires still have over 50% tread left. They then told me the tires had dry rot which was another total lie, as I took them to 2 other shops who said they were fine. The truck lives in the garage day and night. Of course, Big-O tires pressed me hard to buy a new set of tires for my truck for $1000. Stay away from these guys; they are liars and outright crooks imho.

I have used this location for years and I always bring my own synthetic oil. This time the attendant told me that I could have saved a lot by using their oil. Then he stated "no more after this" When I asked why he stated that 'too many people complained.' I have no idea what he meant, that answer made no sense. One of the service techs came to the desk and his neck was covered in hickies! He should have been made to cover them up at least, very tacky and unprofessional! No one said anything about the rest of my fluids, if any were low, etc. I inquired and was told that they top them off. No other info. When I went to get back into my car there was grease on my leather seat and my brand new floor mat had a lot of black grease/dirt all over it! I asked that it be cleaned, and they did, but it never should have been returned to me like that! (same kid with all the hickies) I will not go back, ever. Also, this is important: the couple in front of me spoke a foreign language. The attendant was very short with them--he asked if they were going to stay or should he call them. When they didn't answer immediately he repeated his question, enunciating every word very slowly--it was not to be accommodating, it was very snotty. I thought about just going elsewhere because I felt embarrassed for this couple. I wish I had.

5 Years ago I bought a set of Big O tires with a 60,000 limited warranty. I have never gotten 60,000 miles from a set of tires and didn't expect it but I thought that if I got 40,000, the value would be okay. I don't drive a lot but after 5 years, I had 31,000 miles and saw the tread on the rear tires would not pass State winter driving inspection. When I went back to see what it would cost to replace the tires under the warranty, they told me the warranty was good for 3 YEARS or 60,000 miles so all they would offer me is a new set of tires for what I paid for the original set, plus the installation, disposal fees and other charges. I will get my next tires somewhere else.

I walked in 45 mins before closing wanting to replace all 4 tires. The guy said he has only one worker on and three other people in front of me, so they couldnt today. He also said he sent his other workers home early??? I simply said ok I'll go down the street to Eagle Tire and they jumped right on it and stayed until 5:10pm putting them on. And now BigO sends all me coupons for free stuff I guess they need customers. Kelly Ps BIGO Tires in St.George UT Sunset store

Service was fine . I give them a 2 star because we are in a pandemic and none of their front desk employees that deals with customers were wearing a mask. This is the North Orem branch next to Walgreen. Sue