Big Home TaxReviews of bighometax.com

Response from Big Home TaxDec 3, 2024

We are sorry for your bad experience. However, like any other online store, we have a return and cancellation policy for digital products. We hope you have read and agreed to our policies before purchasing. 1. Incorrect purchases We cannot issue a refund or replacement if a customer has purchased an incorrect product and/or the product is not compatible. We endevour to make the product compatibility as clear and visible as possible, and we cannot be help responsible for any incorrect purchases. example 1, purchases a windows software package for a Mac machine example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system. https://bighometax.com/refund-policy/

Response from Big Home TaxNov 9, 2024

We are sorry for your bad experience. However, we have a policy on refunds for digital products. You have read and agreed to it before purchasing. Just like Amazon, Bestbuy, or Samclub,... we are a retailer that cannot refund completed orders. We are very clear here. https://bighometax.com/refund-policy/

Response from Big Home TaxSep 19, 2024

This is in accordance with Intuit's policy. Each license is associated with an account. You are activating the software on a new device with a new account, so this error message appears. You need to log in to your old account to activate. Best regards

Response from Big Home TaxJul 23, 2024

Hello, We tried to contact you via email, the last 4 digits of which are 0410 but did not receive any answer. Can you check your email or phone so we can help you fix the problem? best regards