Adam F.
Avoid using Big Ear Inc.
My order process began in December 2024, and it is now November 2025 — I still have not received the product I ordered. After waiting nearly six months for my original molds, they arrived defective. Big Ear told me they would remake them and ship them back, but after months of additional waiting, I still have nothing. I’ve called, emailed, and spoken with them directly, and each time I’ve been assured my order was “on the way soon.” Yet here we are, almost a year later, with no product and no meaningful updates. This company’s customer service has been extremely poor, and based on my experience, I would recommend avoiding them. Update- It is now 2/24/2026 and I have yet to receive the remade product. I’ve reached out several times and get nothing but delay tactics every time. They have the time to reply to this complaint but they must not have the time to make products and get them out to their customers. Avoid this company.
Response from Big EarFeb 24, 2026
Adam thank you for your feedback on your experience with us. You purchased the product on December 23rd On Jan 8th 2025 we received your impressions and we made the products and shipped them to you on March 28th Our typical turnaround times are 30-35 business days which does not include weekends or holidays. On June 5th 2025 you notified us you were having a fit issue. We have a 90 day fit warranty that was activated. We took your feedback as you mentioned you were having difficulty installing them in your ears. We had you send in pictures and were able to identify the issue. We apologize for the inconvenience on this matter.