BigCommerceReviews of bigcommerce.com

Great platform. Performs as promised. Very good customer service.

There is an important feature i would like to have in my webstore and I cannot even get anyone at BigCommerce to discuss it. They seem more worried about setting up obscure payment methods in Khazakhstan than in adding product tables.

Avalara Tax doesn't always have the correct Sales Tax for California. I had to check the Sales Tax rate that Avalara Tax charged for a sale in San Diego, CA and found that they were applying a tax rate 1% higher than the CDTFA states in their tax chart. I have asked several times for the sales tax RATE to be printed on the BC Invoice and always get told it is not important. I do not use BC for my accounting as I also do on-site sales that have to be accounted for when doing Sales Tax filings. Therefore I need to know the tax rates being applied by BC when creating invoices in my accounting system. It is very time consuming to have to back into the tax RATE on every sale through BC. Again, it is a simple matter of Avalara Tax transmitting the RATE to the BC software and BC modifgying the Sales Tax code line to include the tax RATE. Other than these issues, I recommend BC to other businesses.

Continuous striving to make the system better and increasing customer capabilities

Works well, continuously improved, excellent customer / technical support.

Service is good. I really like the features. However they are extremely pricey. Their price structure on the upper end of the scale compared to others.

Been on a few platforms and BigCommerce has been the favorite when it comes to affordability, up time and customer service. My only wish would be for more creative templates and some less standard “cart” styles ones. They are getting better for sure but some added space on home page for creative content would put them at 5 stars and the best for sure!! I had to go with a 3rd party template which has had some challenges on things working right but had to make that trade for the creative - when BC comes out with a template I can create my vibe on.. I will switch for sure!

Reliable, securely, easy operation, Recommend who want to do online business.