Big Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
bigcartel.com
Website
bigcartel.com
Category
IT & Communication
Location
Salt Lake City
Listed on Five Star Index
2026
About these reviews
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The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Save yourself and don't buy ANYTHING from big cartel
Unless you want to give free money without anything in return then don't buy from any store selling through big cartel. They house an immens amount of scammers and the reason why there are so many scammers on it became clear after i got scammed; i ordered a t-shirt from fully licenced tees and only got a confirmation mail. The following month i haven't heard anything from it. I emailed them and no response, i emailed big cartel and no response. Only after spamming big cartel with about 10 emails telling them they need to respond they responded with a mail that basically said: we are not responsible, we are not refunding you and you need to contact your PayPal/creditcard company to see if you can get a refund. They do NOTHING to protect buyers from scammers, and that's why it's completely invested with them. Don't buy from them, not even when you think you found a 'trustworthy' seller. You have absolutely no refund to fall back on if anything goes wrong.
GH
Gary H.
Anti policepolicy
Folks,
You’re not going to believe this one! As you know, some of our popular items are produced and shipped from the USA, including the Mini Vest Koozies, which are made by my business partner (a retired copper from Cleveland.)
Last December, we decided to sell them in US dollars since they are coming from the US. This also allowed you to save paying the GST/HST on these items. Although they are still subject to the tax when they enter Canada, smaller packages are normally cleared without being taxed. Since we only had a few items like this, we opened a separate “online store” using a platform called Big Cartel ( I know, what a stupid name 🤦♂️) whereby you could have up to 5 items in the store without paying a monthly subscription. However, we wanted to add more products to the store so we inquired about changing to a paid subscription but instead of answering our email, they went ahead and CLOSED the store without any prior notice for supposedly violating their Merchant Agreement as they do not allow the sale of "Products or content glorifying guns, gun culture, violence, illegal activity, self-harm, or policing."
Say what? You’re putting policing in the same basket as violence, illegal activity and self harm? The exact things the police try to deter to help keep people safe!
I was completely baffled and tried to appeal their decision and make them reconsider their decision. I mean, we’re selling Koozies with various department’s crests on them, not ammo, not guns, nothing glorifying violence.... Koozies.
They didn’t even have the decency to respond to my email...crickets...until today.
I also have a side project I’m starting called The Grammar Police because yes, I’m one of those sticklers who get annoyed at poor spelling, punctuation and grammar. I was planning on using their platform (this was before they closed the Thin Blue Line store) as I wanted to start off small with a handful of products to see if there is a market before going to a paid subscription but lo and behold I received another email today from Big Cartel informing me that they have also closed The Grammar Police store (which wasn’t even live yet) due to previous Merchant Agreement violations. What a f*%king joke this company Big Cartel is! Please share this post far and wide to anybody you know that is thinking of opening an online store and advise them that Big Cartel are part of the far left, “woke” movement, are completely anti law enforcement and obviously love the “cancel culture” as they cancelled our store without warning or right to appeal. I really hope they lose a few a customers due to their totally unjust policies.
AN
Anonymous
Faux fur source = scammers
Do not order anything from faux fur source!! Waited 3 months for my package, it didnt arrive. And u dont get the money refunded either.
RR
Resistor R.
This wanna-be Etsy platform is plagued…
This wanna-be Etsy platform is plagued with problems. They advertise as "free" but it's far from it. On Etsy you pay a measly 20 cents listing fee. With the Cartel you can pay $10 dollars or more in a monthly fee and if you make no sales then you lose a lot more money.
The platform is small so they offer no protection for sellers or buyers, so scams run rampant on the site. You can list stuff, collect the money, and ship nothing and customers have no recourse.
Other reviewers mentioned the platform is run by far leftists. It's an artist site, so what do you expect? It's funny they plaster Black Lives Matter in huge text all over their website, but go to their about page and the staff is 99% white. Maybe they are a bunch of hypocrites?
Lastly, Etsy has waaaayyyy more features. One example is if someone abandons the cart you can contact them Etsy and pick up lost sales. Not possible on Cartel. Etsy can accept payments for you. With Cartel you need to source your own payment solution which of course costs money, so Cartel is not as free as it sounds!
KE
keith
bigcartel scammers and all there customers
bigcartel.com scammers all the customers are scammers dont order from this one thepyrohouse.bigcartel
EA
elizabeth A.
Do not order anything from Faux Fur…
Do not order anything from Faux Fur Source. The orders do not arrive and there is no way of contacting them. Seriously out of pocket thanks to these guys.
KE
Kelly
Fauxfursource. Cheap rubbish from China
I bought a gilet and a jacket from faux fur source on Instagram. The gilet was cheap- looking not at all like the photo advertised and the jacket was light grey when I ordered dark grey. I will never use this company again. Cheap rubbish. They were Christmas presents
EH
elena H.
lost £50 to a SCAM!!
spent over £50 on a coat, never arrived and continuesly asked for refund, had no response. would not recommend this to anyone