Big Cartel Reviews | Read Customer Reviews of bigcartel.com

Big Cartel Reviews | Read Customer Reviews of bigcartel.com

Big Cartel reviews

Showing 56 reviews with 1 star · Clear filters

Giovanna
Apr 11, 2025
NO DOWNLOAD PLUGIN
Hello! On April 6th, I purchased the 'Omnisphere 2' plugin, but I have not yet received any download link. I would like to know the reason for this. Thank you. I look forward to a prompt response
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Katrina G.
Feb 27, 2025
We never received the product we…
We never received the product we ordered and can't get a response from anyone. Our software was supposed to be delivered via email within 30 minutes to 24 hours. I don't recommend buying from this site.
Response from Big CartelMar 17, 2025
We’re so sorry to hear you haven’t received your order from the shop you purchased from. To clarify, Big Cartel is a software company that powers nearly a million online stores around the world, but we are not directly affiliated or associated with any of these stores. Since we do not play a role in the order fulfillment process or manage store operations, we are unable to provide product or shipment details, issue refunds, modify orders, process returns, or put you in contact with a store owner (whether they are a past or present seller) for orders placed through a store using our software. If you’re looking for help regarding a missing order, we’d recommend filing a chargeback with your bank or card provider for the payment made to that shop if your goods have not been received. Please see the resources we’ve put together at the following link on how to start that process: https://help.bigcartel.com/missing-orders You can also register a formal complaint so we can keep a record of this on file: https://bigcartel.wufoo.com/forms/file-a-store-complaint/ The vast majority of shops using Big Cartel to run their businesses do right by their customers, so it’s definitely a bummer to hear about these cases. We hope the resources above can point you in the right direction for getting your money back if the seller does not come through with a refund or fulfilling the order.
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Kitty K.
Dec 19, 2024
Any company that hides their address…
Any company that hides their address and phone can't have good customer service. I'm sorry. Filed under not trustworthy. I was thinking about setting up a store, but not without a way to contact someone. Stay away.
Response from Big CartelDec 19, 2024
Hi there! You can always contact our Support team at [email protected]. We also offer messaging to Support right from your Big Cartel account. See here for all the different ways to get in touch, and don't hesitate to reach out if we can help in any way! https://www.bigcartel.com/resources/help/article/contact
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Errin W.
Oct 2, 2024
rasied prices - greedy and not a great platform
They raised their prices and guess they don’t care about people who always supported them and paid for a store even with no sales ever. Asked about a discount coupon and they said they don’t do that. Tired of trying to stay with a company that does not care about the seller. Raised their lowest from $9.99 to $15.99. Crazy!
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Kim S.
May 14, 2024
FRAUD
FRAUD. NEVER RECEIVED ORDER
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davide
Nov 6, 2023
ti cancellano il sito senza permesso
Pessima piattaforma su cui fare il proprio sito di vendite online. State molto attenti, mi hanno cancellato il sito versione free senza il mio permesso e approvazione, da qualche tempo era solo in versione base senza prodotti aggiuntivi oltre ai 5 permessi in versione free ma questo non era un permesso ad essere cancellato!!!
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Norman G.
Oct 5, 2023
This platform is a joke for artist that…
This platform is a joke for artist that sell out quickly. I’ve been a poster collector for a decade and I’ve always had nothing but issues with this site. If you are an artist and you take your web store seriously I would switch immediately. Yesterday I was charged for my purchase and my order was not confirmed. This happened to me quite. Few times in my ten years of collecting posters. Go with something better. As an upset customer. Please switch… for the fans.
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P T O.
Aug 9, 2023
Progressive, and completely ok showing it
As a libertarian, I am all about personal freedoms. But when it comes to business, nobody should know what the people inside the company support in their personal lives. If you're publicly supporting political agendas and posting your professional position with it, bringing the reputation of the business with it, I can't support your business. Sorry, but you just lost a customer.
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