Lara Q.
They don’t vet store/shop owners.
They don’t vet store/shop owners.. some of them are scammers.

Big Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lara Q.
They don’t vet store/shop owners.. some of them are scammers.
Fel
Never got my package. The page must be a scam
Frank
Schon das 2te. Mal versucht etwas zu bestellen, immer wieder werde ich vertröstet das die bestellten Artikel bald wieder verfügbar sind, obwohl die Artikel vor und nach der Bestellung auf der Shopseite verfügbar sind. Kann ich definitiv nicht empfehlen, auch entsprechende Künstler sollten sich überlegen ihren Shop darüber laufen zu lassen.
Laura L.
They say I won't get my product until Dec. And it's trumps fault. No it's not trumps fault. He is only matching tarrifs on our country's goods. So actually it's Portugals fault. They could of lowered thier tariffs but wouldnt.
Dominic S.
ghostlygrabs.bigcartel.com never sent the product I paid for, won't refund me, and won't even respond to my inquiries. This site is a scam.
Harry K.
I set up my business on this garbage platform after a 3 weeks i got only 1 visitor, and i believe that was their moderators. few days passed i noticed my account was deleted or compromised because i haven't used their ads and paid services. I see lots of 1 star honest feedbacks, and all those 5 stars are their mods trying to cover up their scams! STAY AWAY FROM BIG CARTE, Im suprised they were able to use this name for their scamm web
Elizabeth
Absolute crook. Do not buy from this website at all unless you want fake items and an awful interaction with the seller. Really really unprofessional. Believe all the negative reviews you see about this.
Amanda D.
Do believe all the negative reviews!!!! I run a great small business and this platform is disappointing in every way! They want to charge high fees and then they don’t want to assist you in a timely manner when their platform goes wonky. I sat in a chat for two hours the other day waiting for a very basic reply from a team member. Other artist love Shopify. Do not waste your time or give any more money to Big Cartel. I have been w them since 2022 and done more than 30k in sales. I have always had an annual plan and my simple conversation on Saturday took about 5 hours to yield a helpful response. I’m with the other one star reviewers, you need a better way to resolve issues for those of us you are providing service to. If that means responsive chats, great. But clearly that is not working for you here at Big Cartel. No matter their response here, stay away. Save your money and invest in a platform that will invest in you!
Response from Big CartelSep 11, 2025
Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this has been. We know that when you’re running a business, waiting hours for a reply, especially on a weekend, can feel unacceptable, and that’s not the experience we want for you. Our goal is to keep fees low and offer independent artists a simple, affordable platform to sell their work. We also take feedback like yours seriously, and we’re actively working on improvements to response times, including expanding live chat coverage and making sure urgent issues get escalated more quickly. We’d really like to review what happened with your conversation so we can learn from it and follow up directly. If you’re open to it, please reach out to us at [email protected] with your shop name and we’ll take a closer look. Thank you again for sharing your perspective. It helps us get better. — The Big Cartel Team