Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comOct 6, 2024

Thank you for reaching out. We understand that you have not received your package, and we sincerely apologize for any inconvenience this has caused. We have already sent an email to follow up on this matter and would greatly appreciate your response so we can resolve the issue as quickly as possible. Kindly check your inbox (and possibly your spam folder) for our previous message, and let us know how you'd like to proceed. Your prompt response will help us take the necessary steps to address this situation. Thank you for your patience, and we look forward to hearing from you soon.

Response from Bigbigmart.comOct 2, 2024

We sincerely apologize for the inconvenience caused by the stock issue and the delay in refund processing. We understand how frustrating this experience must have been. Please rest assured that we are working hard to improve our inventory management to prevent this from happening in the future. The refund process can sometimes take a few days due to banking procedures, but we assure you that your refund is being processed. If you have any further concerns or questions, please don’t hesitate to reach out. Thank you for your patience and understanding.

Response from Bigbigmart.comAug 1, 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We have processed your refund and sent you a confirmation email with the refund details. Please check your inbox for this email, as it might have ended up in your spam or junk folder. If you still have not received the refund confirmation or have any further questions, please do not hesitate to contact us. We are here to assist you and ensure this issue is resolved promptly. Thank you for your patience and understanding.

Response from Bigbigmart.comJul 8, 2024

We're sorry to hear about the inconvenience you've experienced. We have received your feedback regarding the delayed delivery and only half of your order arriving. We have sent an email to address this issue. Please check your inbox so we can assist you as soon as possible. If you have any further questions or requests, please feel free to contact us through this email [email protected]

Response from Bigbigmart.comJun 27, 2024

Thank you for bringing this issue to our attention. We apologize for the frustration and inconvenience caused by the out-of-stock items and the delay in communication. It's unacceptable that our website showed items as available when they were not, and we're truly sorry for the disappointment and wasted time this has caused. We're taking immediate action to address this issue and prevent it from happening in the future. We'll be re-training our team on our inventory management processes to ensure that all items are accurately marked as out-of-stock or available for purchase. We'll also be implementing additional checks to prevent this mistake from happening again. We appreciate your patience and understanding as we work to resolve this issue. The refund you received is a reflection of our commitment to making things right, and we hope that you will give us another chance to serve you better in the future. If there's anything else we can do to make up for the inconvenience, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to earning your trust back.

Response from Bigbigmart.comMay 21, 2024

Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered during the checkout process and for the lack of response from our customer service team. We understand how frustrating it must have been to deal with the incorrect phone number for the security code and then to be prevented from making your purchase due to the 24-hour restriction. Additionally, the generic voicemail message and lack of identification you encountered when calling us are not reflective of the level of service we aim to provide. If you still want this order, please reorder with us in next 24hrs. If you get any trouble, please let us know. Please send us an email, we will response you promptly. Once again we sincerely apologize for this inconvenince.

Response from Bigbigmart.comMay 8, 2024

We sincerely apologize for the confusion regarding your refund for the Starbucks coffee case. After investigating your account, we found that the refund was processed as a reversal rather than a credit. This means that the funds were not settled before the refund was triggered, resulting in the funds returning to your account balance without appearing as a separate line item or credit on your statement. We understand the frustration this may have caused and apologize for any inconvenience. Rest assured, the funds are indeed back in your account, albeit in a less visible manner. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, and we'll be more than happy to assist you further.

Response from Bigbigmart.comMay 3, 2024

We sincerely apologize for the inconvenience you have experienced. We want to inform you that we have proactively canceled your order because the estimated delivery time exceeded the timeframe specified in our shipping policy. Additionally, we have sent an email notification regarding this to update the status of your order. We assure you that all our transactions adhere to policies and quality commitments. However, in your case, we regret that we could not meet your expectations. If you have any questions or need further assistance, please feel free to contact us. We are ready to assist you in any way we can. Once again, we apologize for the inconvenience and appreciate your understanding.