Bigbigmart.comBigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Bigbigmart.com (bigbigmart.com) has 425 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 129 reviews with 1 star · Clear filters
Colt
This place is a joke! Never received a tracking number or product.
Response from Bigbigmart.comJan 27, 2025
We apologize for the inconvenience. Please contact our customer service team with your order ID, and we'll look into this for you right away. Thank you for your patience!
Emily W.
If buying anything pet-related (cat food, dog food and supplies etc.) Don’t waste your time ! I placed an order over 2 weeks ago and was told in the emailed invoice that I would receive another email when the order shipped. I never received a notification of shipment email. I reached out via the chat option on their website several times during normal business hours. Waited and waited for a representative to reply but after waiting for some time each time I tried to connect via chat I got a message saying no one was available to help me and to leave them an email. So I did. Several days later I heard back via email. The only thing this email said was “your order has been cancelled due to extended shipping times.” So, you’d think that they would have removed all pet food and supplies items from their website. But they’ve still got the same items I ordered listed as available for purchase and are taking other people’s money as we speak for orders they cannot fill. Horrible experience for a first-time buyer! Will never return. We are a 501c3 cat rescue and this pathetic level of customer service and shipping times is unacceptable in modern day times.
Response from Bigbigmart.comJan 14, 2025
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused and understand how frustrating this must have been, especially for your organization. Our team strives to provide accurate availability and timely updates, but we clearly fell short in this instance. While we canceled your order due to extended shipping times to avoid further delays, we regret the lack of clear communication during the process. We will be reviewing our processes to ensure issues like this are avoided in the future. We appreciate your feedback and will work hard to improve. If there’s anything we can do to make this right or assist your rescue organization moving forward, please don’t hesitate to reach out. Thank you for giving us the opportunity to address this.
Rene D.
I ordered a dehumidifier. Once received I noticed it did not have the pump feature. It's stated very clearly on the product page 14-day return. When I tried to return it, they stated that the return policy was only if product was defective or damaged. Very deceiving I will not purchase from this site again.
Response from Bigbigmart.comJan 14, 2025
Thank you for your feedback. We apologize for any inconvenience caused and understand your concerns regarding the return policy. Our return policy is clearly outlined on our website: https://bigbigmart.com/returns-refunds/. As stated, products can only be returned if they are incorrect, damaged by the carrier, or defective. Unfortunately, we cannot accept returns for items where the buyer has changed their mind or for features that were not included as per the product listing. We encourage customers to review the return policy and product details carefully before making a purchase. If there’s anything further we can assist you with, please don’t hesitate to contact our customer support team. Thank you for your understanding.
George P.
This company is a scam, I never received my order. I checked the "tracking number" they provided and the number is not valid. Do not do business with them.
Response from Bigbigmart.comDec 25, 2024
We sincerely apologize for the inconvenience and any frustration this may have caused. Our customer service team has already reached out to you to resolve this matter and ensure a satisfactory solution. Please rest assured we are committed to addressing your concerns promptly. If you have any additional questions or need further assistance, don’t hesitate to contact us. Thank you for your patience and understanding.
Jeremy The A.
AVOID. A week after my order I was told the item was not in stock. Why was the website not up to date in the first place, and why did it take a week to tell me they would not be able to fulfill my order? At best this website is a waste of time, at worst they are up to something shady. I do not recommend Bigbigmart.
Response from Bigbigmart.comDec 10, 2024
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your order. Occasionally, due to high demand or system updates, inventory discrepancies can occur. While we do our best to avoid these situations, they sometimes happen despite our efforts. In your case, we regret that it took longer than expected to inform you about the stock issue. Please rest assured, we are a legitimate and registered business with a commitment to transparency and customer satisfaction. Your order was canceled and refunded promptly as soon as we realized the item could not be fulfilled. We are actively working on improving our inventory system to ensure such issues are minimized in the future. We understand your frustration and appreciate your feedback, which helps us improve. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Lee
I placed an order for an item that listed there were 5 in stock. I got a confirmation email with an order number however, nearly a week later I received a message saying the order had been canceled due to a lack of inventory. Don’t expect anything ordered from the site to actually be delivered or followed through on.
Response from Bigbigmart.comDec 10, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience caused by your experience. While we strive to keep our inventory system up-to-date, there are rare instances when stock discrepancies occur due to simultaneous orders. In your case, we regret that the item was no longer available after your purchase was confirmed. Upon realizing the issue, we promptly canceled the order and issued a full refund, as per our policy. Additionally, we sent an email notification to inform you about the cancellation. We understand how frustrating this situation must have been and are actively working on improving our inventory management system to prevent such occurrences in the future. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance to provide you with a better experience. If you have any further questions or concerns, feel free to reach out to our customer service team.
PGD
I placed an order on 10/8/24 just for these scammers to cancel my order on 10/12/24 with ZERO communication in the interim. If you look at other reviews of these grifters, you’ll see that this sham of a company does this frequently - they float (i.e. keep) people’s money to obtain short, interest-free loans. AVOID!
Response from Bigbigmart.comOct 15, 2024
We're sorry for any inconvenience caused. When we cancel an order, we always send a notification to the customer's email. Could you please check your inbox and spam/junk folder for our email? If you still have concerns, feel free to reach out to us at [email protected] with your order ID, and we'll be happy to assist you further. Thank you for your understanding.
Aloysious
I found them while looking for cheaper price on an Estwing hatchet - the price was cheaper - then I read here on Trust Pilot - and most people seemed rather happy with BigBigmart - I had never heard of them - an English outfit with an address in California as well - so I went ahead and gave them all my information - debit card etc. Then when I pushed the pay - it said it declined my card - no reason - so I checked everything and it was all in order and I tried one more time and this time the message said I had exceeded my purchases for a 24 our period - which was funny since it was 15 minutes after midnight - and I had just been told no --- so anyway - no need to stress - much except all the time I wasted giving them my information and looking up their rep and all of this to be turned down - so I went ahead and ordered from the original place and paid the 13 dollars more because by golly - 13 dollars is worth it to get something when you provide your information and you don't get some kind of run around with bad software and a bad ordering set up - so if someone lies to you - you usually think they will always lie - and likewise if a company messes up you just feel like they will always mess up - and so I am done with BigBigmart - after just one attempt to order from them - and I am happy many people are mostly happy and got what they ordered - but when you can't even order to begin with your really not going to write a glowing report on the company nor recommend them to anyone else - mainly because as you all know when you give a place your credit card numbers and the pin and your personal information you are taking a leap of faith that they are not rip offs - and so when they say no - that is not cool - because you have to get stressed out that your information is out there and they can steal from you - (we all had it happen) - and it is not a good feeling - and all we can do is write it up and pass it along to help others decide which they will be - the one that has good luck or the one that gets turned down for whatever reason - fishy to me - since I had no problem ordering from the next place ten minutes later - and no problem at all with my credit debit card. Now we see the reply - YAWN - predictable placating response. Just do what you are supposed to do, bigbig mart and you would not have to write all these placating responses - that really go nowhere - nothing changes.
Response from Bigbigmart.comOct 8, 2024
Thank you for sharing your detailed experience with us, and I truly apologize for the frustration you encountered while trying to place your order. I completely understand how concerning it can be when there are issues during checkout, especially when your personal information is involved. Our team strives to ensure a smooth and secure ordering process, and it's unfortunate that our system did not perform as expected in your case. It appears that a technical issue caused your payment to be declined, and I deeply regret the inconvenience this caused. I can assure you that your information is secure with us, and we do not store any credit card details without your authorization. I completely understand your decision to go with another company, and I hope you'll reconsider us in the future. In the meantime, if there’s anything I can do to assist you, whether it’s answering questions or addressing any remaining concerns, please don’t hesitate to reach out. Thank you again for your feedback, and I wish you all the best.