Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comJun 9, 2025

We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate. Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future. We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out. We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate. Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future. We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out.

Response from Bigbigmart.comJun 9, 2025

We're truly sorry for the inconvenience and frustration caused. Your order experienced unexpected fulfillment issues, and as a result, we’ve processed a full refund for all items. Please check your original payment method for confirmation. If you have any further concerns or questions, feel free to reach out—we’re here to help.

Response from Bigbigmart.comJun 9, 2025

We sincerely apologize for the experience you’ve had. Your order was canceled and the full refund has already been processed back to your original payment method. If you haven’t received a confirmation, please check your spam or junk folder, or let us know and we’ll gladly resend the details. We understand your frustration and are sorry that our phone lines were not responsive. We do respond consistently via email, chat, and messages. If you have any further questions or concerns, please don’t hesitate to reach out — we’re here to help.

Response from Bigbigmart.comJun 5, 2025

Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. Prices may vary across different platforms depending on the seller, availability, and fulfillment methods. If you could kindly reach out to us and confirm the exact product or link you are referring to, we’d be happy to review the details and see how we can assist further. We value your input and hope to have the opportunity to make this right.

Response from Bigbigmart.comMay 27, 2025

Thank you for reaching out, and we’re very sorry for the inconvenience. We have already sent you an email regarding your order and refund details. Kindly check your inbox as well as your spam or junk folders, as our message may have been filtered there. If you still don’t see it, please let us know and we’ll be happy to resend it. We appreciate your patience and are here to make sure this is fully resolved for you.

Response from Bigbigmart.comMay 14, 2025

We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how upsetting it is when orders are unexpectedly canceled and communication doesn’t meet expectations. Please be assured that we never intended to withhold your order or your refund. As noted in our previous email, your order was canceled due to an unexpected shipping delay outside of our control. We processed a full refund immediately, and a screenshot confirming the cancellation and reversal of payment was sent to your email. We kindly ask you to check your inbox (including spam/junk folders) for this confirmation. If for any reason you still don’t see the refund reflected on your statement, we recommend reaching out to your bank or card provider, as some financial institutions may take several business days to reflect the reversal. Once again, we’re truly sorry for the inconvenience and hope we have the opportunity to serve you better in the future.

Response from Bigbigmart.comMay 14, 2025

We're very sorry for the poor experience you had, and we completely understand your frustration. Your order was unfortunately affected by an inventory discrepancy, and we truly regret not being able to fulfill it as expected. We acknowledge that our delayed communication added to your frustration, and for that, we sincerely apologize. Please be assured that your payment was fully refunded as soon as the issue was confirmed. We never intended to keep you waiting or leave you without support — and we're actively working to improve our response time and stock accuracy to prevent similar issues in the future. Thank you for your honest feedback — it helps us do better.

Response from Bigbigmart.comMay 7, 2025

We're truly sorry for the frustration. Your order was out of stock and we issued a full refund right away. This refund was processed as a reversal, meaning the payment was never completed and the amount returned to your account balance directly. Please check with your bank for confirmation. We sincerely apologize and hope to serve you better next time.