Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comNov 16, 2025

Thank you for your message. We’d like to clarify that we have responded to your email and even sent multiple follow-up emails to assist you with your return. Unfortunately, we did not receive any replies from you. Please understand that we always strive to resolve issues and ensure customer satisfaction — our goal is never to frustrate our customers to the point of opening a dispute. We truly wish you had replied to our messages, as that would have allowed us to resolve everything smoothly and promptly.

Response from Bigbigmart.comNov 16, 2025

Thank you for reaching out. We’re sorry to hear about your experience and understand your concern. To clarify our return policy: products can only be returned if they are damaged, defective, or not as described. In these cases, we cover all return fees. However, if the return request is due to a change of mind, ordering the wrong product, or simply not liking the item, we are unfortunately unable to accept the return. We appreciate your understanding and are always happy to assist with any issues related to product quality or fulfillment.

Response from Bigbigmart.comOct 17, 2025

Thank you for your message. We actually replied to your previous email — could you please check your spam or junk folder just in case it landed there? We truly want to resolve this for you as quickly as possible once we hear back from you.

Response from Bigbigmart.comOct 10, 2025

There seems to be a little mix-up. We have already sent you an email to help resolve this. Please kindly check your inbox (and spam/junk folder just in case). Thank you!

Response from Bigbigmart.comOct 9, 2025

We’re truly sorry to hear about the issue you experienced while trying to place your order. Please rest assured that we are a legitimate, U.S.-based retailer, and all payments are securely processed through trusted and verified platforms that meet industry standards for online transactions. Sometimes, banks or credit card issuers automatically flag transactions as a precaution—especially if the purchase appears to be from a new merchant or in a different region. This doesn’t mean the website is unsafe, but rather that your bank is taking extra security measures. We completely understand your concern, and we’d be happy to help you complete your order safely or answer any questions about our verification process.

Response from Bigbigmart.comOct 9, 2025

We’re sorry for the confusion regarding your order. Unfortunately, it was canceled due to an unexpected issue with our fulfillment process at that time. We completely understand your frustration and appreciate your understanding as we work to improve our communication and service.

Response from Bigbigmart.comOct 9, 2025

We sincerely apologize for the inconvenience you experienced with this order. The shipment was delayed by the carrier, and since it did not arrive in a timely manner, we have already issued a full refund for your purchase. Please allow a few business days for the refund to appear on your account. Thank you for your understanding.

Response from Bigbigmart.comSep 19, 2025

We sincerely apologize for the confusion and frustration with your recent order. The tracking number you received was mistakenly linked to an older order, and we understand how inconvenient that must have been. Unfortunately, the item was out of stock, and that’s why a refund was issued. We’ll work to ensure this doesn’t happen again and improve our communication going forward. Thank you for your patience and understanding.