Bigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Bigbigmart.com (bigbigmart.com) has 425 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Website
bigbigmart.com
Category
Clothing & Underwear
Location
Gardena, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
NO RETURNS. Product has to be incorrect or damaged. My fault for assuming that returns were the standard, I guess? I don't remember the last time I encountered a company that didn't at least offer a partial refund.
Response from Bigbigmart.comFeb 14, 2026
We sincerely appreciate your feedback and understand your frustration regarding our return policy. We strive to maintain the most competitive prices online by streamlining our operations, which includes a strict policy for returns only on incorrect or damaged items.
We aim to be as transparent as possible about these terms during the checkout process to avoid any surprises. We truly value your business and will take your comments into heart as we look for ways to improve our customer experience in the future.
Thank you for your understanding.
DE
Dennis
Wouldn’t order from Bigbigmart.com again
I ordered from them on 12/26/25 and one week later I received an email stating “… this order has been canceled due to extended shipping time.”. That makes no sense to me and will likely never order anything from Bigbigmart.com again.
Response from Bigbigmart.comFeb 14, 2026
We sincerely apologize for the frustration caused by the cancellation of your order.
At Bigbigmart, we aim to deliver products within a reasonable timeframe. When our system identifies an unexpected and "extended shipping delay" from the manufacturer or carrier, we sometimes proactively cancel the order and issue an immediate refund to ensure your funds aren't held up while you wait indefinitely.
We understand this was disappointing, and we are working to improve our inventory transparency to prevent this in the future. We would value the opportunity to win back your trust.
SM
Susan M.
Sounds Like A Scam
On 12/24/25, I placed an order and canceled it within 5 minutes of placing said order. I got an email with tge following:
We wanted to inform you that your recent order has been canceled at your request. As per your instructions, we have processed a refund for the order amount, which should reflect in your account shortly.
If you paid using a credit card, we kindly advise you to contact your credit card company to ensure the refund is processed smoothly on their end.
We appreciate your understanding and cooperation in this matter. Should you have any further questions or require assistance, please do not hesitate to reach out to us. We are always here to help.
Thank you for considering our services, and we hope to have the opportunity to serve you again in the future.
I checked with my credit card company a short time ago. They have not received anything from this company in regards to refunding me my money, reversing the charge, etc. I tried to call them at the
phone number they have listed in their email to me, but it is a bad phone number.
Funny how they are so quick to take money from my credit card, but are unreachable in regards to my canceled order/refund.
Response from Bigbigmart.comJan 2, 2026
I am sincerely sorry for the concern and frustration this has caused you. Please rest assured that we are a legitimate business, and we have already processed your refund exactly as you requested.
The reason your bank may not see it yet is due to standard banking "pending" periods. While we release the funds immediately upon cancellation, it typically takes 3–5 business days (excluding weekends and holidays) for banks to update their records and show the credit on your statement.
Regarding the phone number, we apologize for the technical issue you encountered. Please know that we have already responded to your request via email and are actively monitoring your case to ensure you are taken care of.
You can be completely at ease—your refund is on its way. We value your trust and are here to support you until the funds appear in your account.
SD
Stephen D.
I think this place is a scam!!!
I think this place is a scam!!!
Placed an order, Contacted them 5 days later as they didn't contact me. They finally responded and said they had to cancel my order. Don't feel very confident they will refund my money. Avoid at all costs!!!
Nothing you can do for me at this point. You wasted my time and held my money up. Poor communication. I do not believe this is a legit company.
Response from Bigbigmart.comJan 2, 2026
Thank you for your feedback. We take such concerns very seriously and would like to investigate this immediately.
However, after a thorough search of our system, we could not find any order or communication records associated with your name or this email address. To help us resolve this and ensure your refund is handled correctly (if an order exists), could you please provide:
The Order Number
The exact email address used to place the order
A screenshot of the order confirmation you received
Once we have these details, we can trace the transaction and provide you with a definitive update. We are committed to ensuring every customer is treated fairly, and we want to clear this up for you right away.
SM
Steve M.
Beware
Beware! Not a BBB accredited company - should have been my first warning. Also, this is not an American company -
Their website actually states, "At BigBigMart.com, we prioritize customer satisfaction above all else." How does a company value customers, then refuse to accept returns??? They actually had the nerve to tell me they don't accept returns from anyone, " to ensure fairness and maintain our service standards." Also, shipping took forever, and despite multiple emails, they never provided tracking and didn't respond for multiple days. Once the product did arrive, it was addressed to someone I had never heard of. Im shocked it actually did arrive.
There are many options to choose from when making purchases online. Do yourself a favor, and choose one that actually does care about its customers, not this place!
Response from Bigbigmart.comDec 26, 2025
Thank you for sharing your feedback. We sincerely apologize that your experience with us did not meet your expectations, especially regarding our return policy and the shipping process.
We understand the frustration caused by the delivery delay and the confusion with the labeling. During the busy holiday season, logistical errors can occur, and we are working hard with our shipping partners to ensure this doesn't happen again.
Regarding our return policy, while we typically only process returns for damaged items to maintain our current service model, we hear your concerns loud and clear. We never want our customers to feel undervalued. As we discussed in our recent emails, we have honored your request for a partial refund to help offset the cost of the duplicate gift, which we hope provides some resolution.
We value your business and are taking your comments seriously to improve our communication and transparency. Thank you for giving us the chance to make things right.
ES
Emma S.
Order Cancelled but They're Still Offering Item For Sale
I ordered what I thought was a competitive price for the item, but never got any shipping information. Today, I get an email saying "Apologies for the inconvenience, but this order has been canceled due to extended shipping time. A full refund has been issued to your original payment method." However, they still have the item for sale but now at much higher price.
This practice is called "floating," which refers to money a company holds between the time a customer pays and the time the company actually uses or refunds those funds. Companies generate income by investing this float in short-term, low-risk assets like money market funds or savings accounts. It's not illegal per se, but its a scam and less-than-ethical.
EDIT AFTER COMPANY RESPONSE:
Unilaterally canceling the sale is a breach of contract: There was an offer (your company listing an item for sale on your website for a specific price), acceptance (the customer -me - agreed to buy it), and consideration (I provided money to you, the company).
However, even if what you say is accurate, the best practice would have been to reach out to the customer and inform them of the supply-chain issue and give the customer the option of either (a) waiting until the item can be shipped or (b) allowing the customer to cancel the sale. I stand by my position that your company's actions in this were unethical.
Response from Bigbigmart.comDec 26, 2025
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the cancellation of your order and the subsequent price change you noticed on our website.
We would like to clarify that we do not engage in "floating" or any unethical financial practices. The cancellation was strictly due to an unexpected supply chain issue where our original fulfillment partner could no longer guarantee delivery within a reasonable timeframe. To ensure you weren't left waiting indefinitely without your funds, we issued a full refund immediately.
The reason the item remains on the site at a higher price is that we have had to source it from a different supplier with significantly higher procurement costs. Our automated system updates prices based on these new costs to maintain availability, but unfortunately, we could not honor the previous promotional price due to the exhaustion of our initial stock.
We value your trust and regret that we fell short of your expectations this time.
JL
Jerry L.
There is a reason we buy from Amazon…
There is a reason we buy from Amazon and other reputable companies that accept returns. This company won’t accept returns unless there is damage. I will never purchase from them again, and would not recommend anyone else purchase from them due to their customer service.
Response from Bigbigmart.comDec 26, 2025
Thank you for your feedback. We would like to clarify that our return policy is clearly stated on our website for all customers to review before completing a purchase.
To maintain our competitive pricing and service standards, we only accept returns for items that are defective or damaged. This policy is applied consistently and without exception to ensure fairness to all our shoppers.
While we understand this may not suit every individual’s preference, we stand by our established procedures and the quality of the products we deliver.
AA
Arsen A.
It was horrible experience , worst experience
It was horrible experience, never got anyone on the phone, no response on emails, had to put dispute with my CC , waited 3 months, CC company tried to get in touch with you to no avail, I WILL NEVER RECOMMEND YOU TO ANYONE
Response from Bigbigmart.comNov 16, 2025
Thank you for your feedback. We’re very sorry to hear about your experience.
We’d like to clarify that we have been continuously sending emails regarding your order, but it seems they may not have been received. We recommend checking your spam or promotions folders, as sometimes our messages can end up there.
We always strive to provide prompt support and sincerely regret that this situation caused frustration.
