Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comAug 5, 2024

Thank you for your feedback and for sharing your experience. We apologize for the inconvenience you faced with the delivery of your gel mattress cover. We understand that it was not ideal for you to have to travel to pick up your parcel. For future orders, we will make a note to send your items via UPS to ensure they are delivered directly to your door. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from Bigbigmart.comJun 27, 2024

Thank you for taking the time to share your feedback about your experience with our company. We apologize that we didn't quite meet your expectations with your recent order. We understand that receiving incomplete orders can be frustrating, and we're truly sorry for any inconvenience this may have caused. However, we're glad to hear that our team was still able to assist you and process a refund for the missing items. We strive to provide excellent customer service, and it's great to know that we were able to turn a disappointing situation into a positive one. We're taking your feedback seriously and will use it to improve our processes to ensure that all orders are fulfilled accurately in the future. If there's anything else we can do to make things right, please don't hesitate to let us know.

Response from Bigbigmart.comApr 15, 2024

It's wonderful to hear that your product arrived promptly and met your expectations! Getting exactly what you were promised is always a satisfying experience. Thanks for sharing your positive feedback—it helps others make informed decisions too!

Response from Bigbigmart.comMar 20, 2024

We appreciate your feedback and are delighted to hear that your order arrived promptly and met your expectations. Thank you for giving us the opportunity to serve you, and we look forward to assisting you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from Bigbigmart.comDec 13, 2023

Thank you for sharing your experience and valuable feedback. We appreciate your understanding regarding the delay and apologize for any inconvenience caused. Your suggestions for improved communication, tracking, and shipping options are noted, and we'll work on making these enhancements. We're glad you received your order in time for Christmas, and we hope the shirts fit perfectly. If you have any further concerns or questions, please feel free to reach out. Wishing you a peaceful and blessed holiday season!

Response from Bigbigmart.comNov 20, 2023

We sincerely apologize for any frustration or concern caused by the lack of communication. We sent you a several email but we couldn't reach to you. Could you please check your spam folders. Also, if you need further assistance, please let us know. We will be happy to assist you.

Response from Bigbigmart.comNov 6, 2023

We're thrilled to hear that the product is working well for your baby and that it's the right size for your needs. Your positive feedback is greatly appreciated, and we're delighted to have been of help. If you ever have more questions or need further assistance, please feel free to reach out. Thank you for choosing our product, and we wish you and your baby all the best!

Response from Bigbigmart.comOct 19, 2023

Thank you for taking the time to leave us a 4-star review! We're glad to hear that you were satisfied with the packaging and our delivery service. We continuously strive for excellence and your feedback helps us improve. Should you have any suggestions on how we can earn that fifth star in the future, please don't hesitate to share. Thanks again for choosing our product and service!