Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comFeb 4, 2025

We sincerely apologize for the inconvenience and frustration caused by the tracking issue and communication delays. We understand how important it was for you to receive your order promptly, especially given your situation. The incorrect tracking number was an unfortunate mistake, and we regret the delay in resolving it. Your feedback is valuable, and we will work to improve our processes to prevent similar issues in the future. If there’s anything else we can do to assist you, please let us know.

Response from Bigbigmart.comJan 14, 2025

Thank you for sharing your experience, and we sincerely apologize for the inconvenience this has caused. To assist you better, we kindly request that you contact our support team or provide your order number so we can look into this matter for you. We were unable to locate your order in our system based on the details provided. We are continuously working on improving our inventory updates to avoid such discrepancies in the future. Your feedback is valuable to us, and we appreciate your patience as we resolve this issue. Thank you for your understanding.

Response from Bigbigmart.comNov 2, 2024

We apologize for any frustration you experienced and appreciate your feedback. Our customer service team actively responded to messages through the contact number provided, and we also sent regular email updates regarding the status of your multi-shipment order. We strive to ensure every customer's needs are met and are sorry if our efforts fell short of your expectations. Please know that your satisfaction is important to us, and we will continue working to improve our service. Thank you for sharing your experience.

Response from Bigbigmart.comOct 15, 2024

We're sorry for the inconvenience caused by the delivery process and the time it took to resolve the issue. We understand how frustrating it can be to deal with a delayed or missing package, and we appreciate your patience. While we always strive to provide timely and efficient service, in this case, it seems we fell short. Thank you for your feedback, and we’re glad to hear that you eventually received your order. We’ll work on improving our communication and tracking updates to prevent this from happening again in the future. If you need further assistance, please don’t hesitate to reach out.

Response from Bigbigmart.comAug 15, 2024

We apologize for the inconvenience and confusion you experienced with your order. Your feedback is important, and we're sorry that our communication and shipping process didn't meet your expectations. We'll investigate the mix-up with the address and ensure it doesn’t happen again. Thank you for bringing this to our attention, and we appreciate your patience.

Response from Bigbigmart.comJul 18, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the slow shipping and the issue with the original payment cancellation. We understand how frustrating it must have been to receive your product later than expected and to deal with a new payment request after the product had already been delivered. Please be assured that we are looking into these issues to prevent them from happening in the future. Your satisfaction is important to us, and we would like to make it right. As a gesture of our apology, we would like to offer you a discount on your next purchase. Please let us know if there's anything else we can do to assist you. Thank you for your understanding and patience.

Response from Bigbigmart.comJan 10, 2024

We apologize for any inconvenience caused by the oversight in our communication. Your feedback is valuable, and we'll work on improving our notification process to provide clearer information about international charges. If you have any further concerns, please don't hesitate to contact us. We appreciate your understanding.