Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comApr 15, 2026

Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and for the negative impression you have of our service. We would like to clarify that we are a legitimate retail business; however, we occasionally face unexpected inventory discrepancies with our fulfillment partners that can lead to order delays or cancellations. We understand how disappointing it is to purchase an item only to find it is unavailable, and we are working hard to improve our real-time stock accuracy.

Response from Bigbigmart.comApr 15, 2026

Thank you for your honest feedback. We sincerely apologize for the lack of transparency and the unprofessional experience you encountered. We are currently auditing our tracking systems and communication channels to ensure they meet professional retail standards. To help us resolve this immediately, please provide your order number. We want to personally investigate your shipment status and ensure any necessary refunds are fully processed. We take your comments seriously and are committed to improving our service.

Response from Bigbigmart.comApr 15, 2026

Thank you for sharing your feedback. We understand that our competitive pricing can sometimes seem surprising, and we sincerely apologize for any skepticism or concern this has caused regarding our legitimacy. We strive to offer the best possible value by working directly with fulfillment partners to keep costs low. However, we recognize that low prices must be backed by reliable service. We are currently working hard to improve our inventory transparency and shipping updates to ensure every customer feels confident in their purchase. If you have an existing order that has not met your expectations, could you please provide your order number? We would like to look into your case immediately to ensure your order is either fulfilled or that a full refund is issued. We appreciate your honesty and hope to have the chance to prove our reliability to you.

Response from Bigbigmart.comApr 15, 2026

Thank you for providing your order number. We sincerely apologize for the incorrect quantity, the damaged item, and the frustration you experienced while trying to reach us. We have received your details and are currently investigating the warehouse error. We have sent a formal response to your email address to guide you through the next steps. Please check your inbox, as our team will be supporting you directly from there to ensure this is resolved immediately. We are also in the process of updating our phone systems to ensure reliable support moving forward. Thank you for your patience while we make this right.

Response from Bigbigmart.comApr 15, 2026

Thank you for reaching out, and please accept our sincerest apologies for the lack of communication and the delay in processing your order. We understand how frustrating it is to be left without updates, and we regret that our service did not meet the standard 3-5 business day expectation. We want to inform you that we have processed a full refund for your order. You should see the transaction reflected on your credit card statement within the next few business days, depending on your bank's processing time. We are currently working to improve our response times across email, phone, and chat to ensure this doesn't happen again. We appreciate your patience and apologize for any inconvenience caused.

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the lack of response to your calls and chats. This is definitely not the experience we want for our customers, and we’ve identified a temporary technical issue with our communication systems that caused this delay. We would love the chance to make this right for your business. If you're open to it, please reach out to us via email at [email protected], and we will personally prioritize your request immediately.

Response from Bigbigmart.comFeb 14, 2026

We are sincerely sorry for the frustration our communication issues have caused. We want to assure you and all our customers that we are a legitimate business, and your security is our top priority. The issues with our phone line were genuine technical difficulties, and we are working to resolve them. In the meantime, we are fully responsive via email and our internal support system. If you have an outstanding order or any concerns, please contact us at [email protected]. We are committed to ensuring every customer receives their order or a full refund if requested.

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the frustration and any misunderstanding regarding your refund. We want to assure you that we have no intention of withholding your funds. Our records show that a full refund of $426.55 was indeed processed on our end shortly after the item was found to be out of stock. Sometimes, it can take 3–10 business days for your bank or credit card issuer to reflect this in your statement.