Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comAug 3, 2023

Hi Bruce, UPS encountered a few issues beyond their control, causing a delay in the delivery. We sincerely apologize for this incident. We have fully refunded the money to your account. If you have any additional questions or concerns, we will support you as soon as possible. Thank you for your patience and for bringing this matter to our attention. Your satisfaction is very important to us, and we look forward to resolving this issue to your satisfaction.

Response from Bigbigmart.comJun 9, 2023

We refunded you on May 22, 08:02. We apologize that the product is out of stock and not well controlled, Please double-check the refund status and get back to us if you have any problems with the refund status.

Response from Bigbigmart.comAug 3, 2023

Thank you for bringing this to our attention and I'm truly sorry to hear about the difficulties you've faced with your recent order. We would like to assist in making this right. We invite you to reach out to our customer service team directly at [email protected], so we can further discuss potential solutions to this issue, which could include a full refund or resending the order if available.

Response from Bigbigmart.comJan 13, 2023

Thanks for your reviews. We are so sorry for your bad experience. We always try our best to ship the order to our dear customer in time. We don't want our products to have any problems in transit. Unfortunately, during the sale season and the last holiday, the shipping units were overloaded. Some of our orders have been damaged. This has really caused a bad experience for you. We sincerely apologize for this inconvenience.

Response from Bigbigmart.comJan 6, 2023

Thanks for your reviews. We are so sorry for this inconvenience. We have attempted to ship it to you. Unfortunately, the carrier notified us that your order was damaged when on its way. So cancel to make sure that you can buy in a reasonable time. We returned the package and issued a refund immediately. Could you please contact your bank for further information. We're really sorry to let you down with this buying experience. If you need further assistance, please contact us for help.

Response from Bigbigmart.comDec 31, 2022

Thanks for your reviews. We are so sorry for this inconvenience. We have attempted to ship it to you. Unfortunately, the carrier notified us that your order was damaged when on its way. So cancel to make sure that you can buy a good product in a reasonable time. We returned the package and issued a refund immediately. If you need further assistance, please let us know. We will try our best to assist you promptly. Once again, we sincerely apologize for your bad experience.