Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comNov 20, 2023

I'm truly sorry to hear about the inconvenience you've experienced, and I want to assure you that we take matters like this very seriously. We believe this is just confusion on your part. Please contact our customer support immediately so that we can assist you in resolving this matter as swiftly as possible. The security and privacy of our customers are of utmost importance to us, and we are investigating this issue thoroughly.

Response from Bigbigmart.comOct 20, 2023

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. We have sent you an email about the status of this order via email. Please check your spam folder. Once again, I apologize for the inconvenience and thank you for your patience.

Response from Bigbigmart.comOct 10, 2023

Hi Virgina, thanks for reaching out. We only agree to return on condition that our product has a problem or damage. Please provide the reason you want to return and attach a photo of the product with the problem.To know more about our return policy please visit this link: https://bigbigmart.com/returns-refunds/. Could you please contact our customer service team directly at [email protected] so we can arrange the solution for this trouble? Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We hope to have the opportunity to regain your trust in the future.

Response from Bigbigmart.comOct 10, 2023

We sincerely apologize for the inconvenience and frustration you've experienced. Your order was damaged when on the way to you. So we have to return this package and issued a full refund to you. We also send you email notification via email. Please double checked your spam folder. Additionally, we will be reviewing our communication channels to prevent such issues from occurring in the future and to better assist our valued customers like you.

Response from Bigbigmart.comOct 4, 2023

We are truly sorry to hear about the issues you've encountered with our pool bean bag chairs. Quality is a top priority for us at Bigbigmart.com, and it's clear that we did not meet your expectations—or ours—on this occasion. Could you please contact our customer service team directly at [email protected] so we can arrange the solution for this trouble? Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We hope to have the opportunity to regain your trust in the future.

Response from Bigbigmart.comAug 3, 2023

We're truly sorry to hear about your recent experience with our shipping process. We always aim to deliver our products in a timely and efficient manner, and we apologize if we have fallen short on this occasion. Regarding your order, the Fedex carrier encountered an issue while delivering your package. We sincerely apologize for this delay. We have promptly refunded the full amount to your account. If you have not yet received it or if you have any questions, please contact us at [email protected] and we will respond to you as soon as possible.

Response from Bigbigmart.comJun 23, 2023

Thank you for bringing this to our attention and I'm truly sorry to hear about the difficulties you've faced with your recent order. We would like to assist in making this right. We invite you to reach out to our customer service team directly at [email protected], so we can further discuss potential solutions to this issue, which could include a full refund or resending the order if available.

Response from Bigbigmart.comAug 3, 2023

Hi Farhat, We sincerely apologize for disappointing experience. As we have emailed support, we have fully refunded the money to your account. If you have any additional questions or concerns, we will support you as soon as possible. Thank you for your patience and for bringing this matter to our attention. Your satisfaction is very important to us, and we look forward to resolving this issue to your satisfaction.