Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comMay 3, 2024

We sincerely apologize for the inconvenience caused by this incident and any inconvenience you may have experienced. We would like to inform you that your refund has been processed in full, and an email notification has been sent to you to confirm this. For further details regarding the transaction, we kindly ask you to reach out to your bank. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.

Response from Bigbigmart.comMay 3, 2024

We deeply apologize for the inconvenience you've experienced with your recent order of Starbucks coffee. We understand the frustration of not receiving the product as expected and the additional disappointment of not locating the promised rebate. Upon reviewing your case, we acknowledge that there was an issue with the availability of the product, which resulted in us being unable to fulfill your order. As a resolution, we have processed a full refund for the amount of $67.00. We sincerely regret any confusion regarding the rebate and the lack of communication on our part. Please rest assured that we take your feedback seriously, and we are committed to ensuring that such issues are addressed promptly in the future.

Response from Bigbigmart.comApr 9, 2024

We sincerely apologize for the inconvenience you've experienced. We have received the information about your order cancellation request and confirm that the order has been cancelled as per your request. You followed the correct procedure by using the "Cancel" link on our website and sending a cancellation confirmation email. We assure you that the cancellation has been processed, and there will be no charges or payments confirmed from your account. All information regarding this order has been removed from our system. If you have any further questions or concerns, please feel free to contact us. We deeply regret the inconvenience and hope that you will continue to support us in the future.

Response from Bigbigmart.comMar 28, 2024

We deeply regret the inconvenience caused by the cancellation of your order. We understand how frustrating it can be to encounter such issues, and we want to assure you that we are here to assist you in any way we can. Please do not hesitate to reach out to us via email at [email protected] for further assistance. It is important for us to clarify that we are not a scam. We take great pride in our commitment to transparency and reliability in all aspects of our operations. Every effort is made to ensure that all order statuses are promptly updated and communicated to our customers via email. Additionally, we strive to provide clear and comprehensive information regarding orders and payments. We genuinely hope to have the opportunity to address any concerns or misunderstandings you may have encountered. Your satisfaction is our top priority, and we are dedicated to resolving any issues you may have experienced with your order. Please feel free to contact us at your earliest convenience so that we can work together to find a satisfactory resolution to this matter. Thank you for your understanding and patience.

Response from Bigbigmart.comMar 12, 2024

We sincerely apologize for the inconvenience and worry caused by the lack of communication and tracking information. We're actively addressing these issues to ensure a smoother experience for our customers. Please reach out to us via email or our website's contact form for further assistance with your order. Please send us your order number, and we will check and assist you promptly. Thank you for your patience and understanding.

Response from Bigbigmart.comJan 27, 2024

We're sorry to hear about the issue with your heater. Please reach out to our customer support, and we'll do our best to assist you and address your concerns. We value your feedback and want to ensure your satisfaction with our products. Thank you for bringing this to our attention.

Response from Bigbigmart.comDec 20, 2023

We're sorry to hear about your experience, and we apologize for any inconvenience. About our return policy, you can refer to this link: https://bigbigmart.com/returns-refunds/. If there was a specific issue with your purchase, please reach out to our customer service team, and we'll do our best to address your concerns and find a suitable resolution. We value your feedback and want to ensure your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

Response from Bigbigmart.comNov 21, 2023

We sincerely apologize for any frustration or concern caused by the lack of communication. We sent you a several email but we couldn't reach to you. Could you please check your spam folders. Also, if you need further assistance, please let us know. We will be happy to assist you.