Big Bear VacationsReviews of bigbearcabins.com

Perfect location on the lake. The cabin was comfortable but a little tired. It could use sprucing up. In addition to the provided bath towels, a kitchen towel would have been nice. Overall we enjoyed our stay immensely.

Great home to stay in. Close to lake. Beautiful views. Loved our stay, will definitely stay here again in the future.

This company is a truly professional property management firm. They know their business. I was impressed with how responsive they were and their process for locating and returning (by mail) personal property that I mistakenly left behind in our rental condo. My only issue with this company is that the documentation to rent is voluminous, onerous and a little insulting. As a real estate lawyer, I recognize all of the legal and practical issues with renting property, but when there is more documentation than you see in a short-term rental form promulgated by C.A.R., that is unconscionable. People will not read it, and some of the statements and waivers required to be signed off on are way beyond the legal comprehension of most people.

I completed the online registration however some reasons when I physically checked it was not there. Had to step aside and check on my phone and internet connection was horrible. Lucky I have saved my email for references. I had to get back online and show proof. Also keep in mind there was a line. Secondly the line for check in was confusing there was no structure. There was a group already in line and a new person came in and got in another line. She was served immediately, prior to that no one said there was two lines.

I'm currently trying to work out a refund with management but they've ignored my past two emails. I'll follow-up here with resolution.

The house is beautiful with an amazing view and walking distance to the lake. We had snow while we were there and enjoyed our time.

FURNACE WAS WORKING, BUT "NOISEY" EACH TIME IT WOULD TURN ON IT WOULD WAKE YOU UP! OVERSIZE FURNITURE IN BED ROOM, COULDN'T WALK TO BED WITHOUT ALMOST TRIPPING ON ROCKER. OVERSIZED BED END TABLE TURNED SIDE WAYS FACING CLOSET DOOR (COULDN'T USE UNLESS YOU OPEN CLOSET DOOR, TABEL TO MIRROR). KITCHEN SINK - EACH TIME WASHED DISHES, YOU'D GET WASHED. NEEDED NEW WASHER ON FAUCET OR NEW FAUCET AND NO CAN OPENER TO OPEN OUR CAN FOODS (CABIN HAD CHEAP FLIMSY ONE THAT WOULDN'T WORK). HAD TO USE KNIFE TO OPEN CANS. DOORS - FRONT ENTRANCE AND ENTRY TO GAME ROOM "SQUEAKED" EACH TIME YOU'D OPEN IT. WATER- WASN'T VERY HOT. HAD TO WASH DISHES 2-1 TIMES TO GET GREASE OFF DISHES. SHOWERS DIDN'T STAY HOT ENOUGH TO COMPLETE YOUR SHOWER. GARBAGE IN FRONT PORCH CAN WAS FULL OF FROZEN WATER AND GARBAGE. CABIN- STATED NO PETS AND EACH TIME I SWEPT FOUND ANIMAL HAIR. THERE WAS EVEN A CHEWED UP DOG TOY ON KITCHEN PARTITION (GROSS). HAD A 10 MONTH BABY CRAWLING ON FLOOR, WORRIED SHED EAT THE HAIR!

Great place to stay, very near the Snow summit resort (5 min walk). Taking 1 star away because something was wrong with the hot tub and we had to call a few times to get it fixed. Thus we only ended up using the second night. Please preheat it next time a few hours before guest arrival. Also, we were not allowed to leave out cars at the house for a few hours after we checked out. Nice experience overall, the house itself is wonderful!