Big Apple BuddyReviews of bigapplebuddy.com

Satisfied by my first transaction with them. I ordered cowboy boots from the USA to be shipped to France. The delivery was quick and the item flawless. Thank you guys. I’ll be back.

They are very fast, it's an amazing company able to give you stuff which are difficult to find. I recommend at 100% this website. Thanks to Phillis Chan !

Great and hassle-free service experience! The whole purchasing process was professionally handled and fully tracked up to our doorstep. We constantly received updates during each and every step. Just for clarification: Big Apple Buddy is offering a concierge service and responsible for buying your goods from trustworthy suppliers/sellers in the US and delivering them right to your doorstep. Hence, the team is focused on ordering your items, checking the incoming delivery at their warehouse, repackaging your goods and get them finally sent to your country. That beeing said, Big Apple Buddy cannot be responsible for handling customs, duties, import taxes, VAT, etc. This falls under the responsibility of the customer. However, FedEx (or UPS) is offering a full-service tax handling for you, once the parcel is on the way. We have been informed about that matter upfront and it was totally logic (we are a company and are experienced in importing goods from Non-EU countries). For those being uncertain, reach out to the Big Apple Buddy team and get these questions clarified upfront. Outstanding service! 5 stars since there aren't 6 available :)

Ordered the Meta Ray-Ban Smart Glasses delivered to Switzerland. They arrived within a week, which was at the very early end of the estimated delivery window. The entire process was incredibly smooth, from placing the initial order to unboxing the product. I did have to pay additional import duty upon arrival, but this was entirely expected thanks to the transparency provided by Big Apple Buddy during checkout. I am thoroughly impressed and will certainly recommend them to anyone looking for a reliable shopping concierge service. Thank you!

The experience was smooth and professional. I ordered a phone and it was delivered on time and with a minimum of headaches. This is a valuable service and well worth the small markup they charge.

Do not order from this company. After receiving important duty taxes, I refused the package. Instead of refunding me, they first completely refused. After a few emails they accepted but charge 87$ for return fee which barely left anything to refund. They are falling back on their FAQ section to justify their position. This is the kind of company that will use small prints, FAQ conditions not to refund you if you don't like or don't want the product anymore. Make sure if you order that you won't need to return the item you purchased

Ordered an Aura Walden frame delivered to Japan. Arrived within a week, the early end of the estimated delivery period. Entire experience was smooth, from ordering to receiving the product. Additional duty was charged but this was expected given transparency from Big Apple Buddy at time of order. First time user, will certainly recommend others looking for shopping concierge services. Thank you!

Very quick service and good feedback, would use again