Big Apple BuddyReviews of bigapplebuddy.com

The owners have no idea of what customer service is They won’t take accountability for their miss communications and if you raise a complaint they black list you

I ordered an item through Big Apple Buddy, but I decided to cancel the order before the item had arrived at their facility or been shipped to me. The cancellation was accepted, and I received a refund of US$1,132.91. However, I was charged non-refundable fees of $50 service fee and $29.57 card fee, meaning I lost money despite cancelling before receiving the product. I understand that businesses may have cancellation policies, but I believe these charges should be clearly highlighted before customers place an order. The overall experience was disappointing because I expected a full refund when cancelling before delivery. I hope Big Apple Buddy improves transparency about cancellation fees so customers can make a fully informed decision before ordering.

Do not order from this company. After receiving important duty taxes, I refused the package. Instead of refunding me, they first completely refused. After a few emails they accepted but charge 87$ for return fee which barely left anything to refund. They are falling back on their FAQ section to justify their position. This is the kind of company that will use small prints, FAQ conditions not to refund you if you don't like or don't want the product anymore. Make sure if you order that you won't need to return the item you purchased

Product is faulty and they will not take it back. I am inside the product companies return window but apparently not theirs.

الغاء الطلب ي اختي العزيزه

This company only think of earning money no customer service and no responsibilities taken

My experience was bad. Ordered two new laptops (~US$ 3,500) which Big Apple Buddy were to purchase from Best Buy. I had already checked Best Buy directly to ensure stock availability. BAB take my money, and email me 5 days later basically saying one of the laptops is now out of stock, so they cancel the whole order and issue a refund. All round poor service. Wasted my time and my funds for almost three weeks by the time my credit card was refunded.

Purchased a google nest bell (2 Gen). Never worked. They offered a replacement but I had to return at my own cost and then pay the cost of the delivery of the replacement. That would have been over $150, so I’m stuck with a new broken bell!! Gangsters! Stay away.