Harassing emails asking for payment of items that were paid for.
I was successful in a bid for 3 items on November 12, 2021. I paid for the items immediately. I have since received 5 requests from a Kristina to pay for the items. After the first e-mail, I replied that I had paid for them and attached a copy of my credit card statement showing payment in full. I have emailed and called the office five times now, with no 'promised' return call within 24 hours. I am very disappointed with the lack of service. You accepted my money and now won't get back to me to resolve this issue. Diane C from Canada
CO
Consumer
Won a number of 1.00 bids with free shipping did not honor all 23 winning bids
Won a number of 1.00 bids with free shipping-
no mention of not shipping to California
was asked to remove items not shipped to Ca., as it
turned out all 23 items were removed from the cart
Called customer service a recording with no call back
Response from Bids.comJul 21, 2021
Dear Valued Customer,
First of all, please accept our sincere apology for the inconvenience the problem caused. We experienced a technical issue that was already fixed. We kindly ask you to get back to us with your details (e-mail address or first and last name) so that we will be able to access your account and grant you free shipping.
We truly hope that you will enjoy bidding and purchasing on our site and have nothing, but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
Thank you,
Bids Support Team.
WG
William G.
NOTHING BUT PROBLEMS.
NOTHING BUT PROBLEMS.
I ordered, and paid for 4 items, on 10/01/2020. I am still waiting for the items. I also received the link to "track" the items. Supposedly they have arrived in the USA, some 4 weeks ago. I guess they deliver by horseback, or they just steal your money and provide nothing in return.
Response from Bids.comNov 24, 2020
Dear William,
We are sorry for the shipping delay that is connected to the current pandemic crisis. Your orders are being delivered from overseas. You can track your packages proceeding to the following link:
https://global.cainiao.com/detail.htm?mailNoList=4207821392748927005455000067370147%2CUT696874097TH%2CUT695743912TH%2CUT696438185TH&spm=a3708.7860688.0.d01
Since all mail facilities are overwhelmed now due to the pandemic crisis, the tracking information may not be updated in time, however, it does not mean that your orders are lost. We kindly ask you to wait a little more. All of our orders are insured and you will get a full refund in case if anything is lost during the transportation.
All of our packages are delivered though sometimes with a delay. This delay is not caused by us. We are doing our best to ship the orders to you as soon as possible in these hard pandemic times. We do hope that you will receive your orders very soon.
Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing, but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
CM
chris M.
Don't be confused with the company…
Don't be confused with the company Bidz.com, this company Bids.com is completely different! I made the mistake of mixing them up, that's on me but I don't want anyone else to make the same mistake. I bought something in there Auction over a week ago and it hasn't shipped. They are very quick to take your money though. For all you guys out there that one a $1 auction, it's going to cost you $10 when it's all said and done and there value of the item is usually $12. There obviously a Chinese company, buyer definitely beware. They have a virtual address at 27240 Turnberry Lane, Suite 200, Valencia CA 91355 . All this is a virtual address where they pay a monthly fee to move mail thru and try to make look like there here in the U.S. All it takes is a few clicks of the button to see. Read the other reviews.
Valencia, CA 91355
Response from Bids.comNov 10, 2020
Dear Chris,
We are very sorry for the inconvenience you faced with.
Your order BIDS18203 was paid on November, 2nd and shipped on November, 5th. You can check the tracking details proceeding to the following link:
https://global.cainiao.com/detail.htm?mailNoList=LS406766927CN&spm=a3708.7860688.0.d01
We needed 3 days to process your order and to ship it to you. We are doing our best and cooperate with the vendors in this pandemic crisis to ship the orders as soon as we can. We do guarantee the authenticity of our items. All of our packages are insured and in case if anything is lost during the transportation, a full refund will be issued.
We have reliable vendors all over the world. The vendors are selected for the quality of their products, availability of distributor license, trademarks, copyrights and etc.
As for the prices, at Bids.com you have an opportunity to win the items and get them at the winning prices. You can watch a live auction process right on the front page of the site. We would like to let you know, that almost all of the items are won below the market values. Besides the winning price, a customer pays a $3 auction fee and the shipping fee.
The auction fee applies to all the items in the auction process. It is a standard fee that covers the cost associated with sourcing products, running the marketplace, and managing services such as payment collection and fulfillment.
Please note, that at the moment we are running free shipping promotion for some of the items and you can take advantage of it.
We are located in the US and you can always reach us at the following contact details:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Address:
27240 Turnberry Lane 200
Valencia, CA 91355
It is a physical address.
Moreover, we issue free return shipping labels so if you are not satisfied with our products, you can always reach us, we will issue a free return label back to our address and refund you in full.
We are not related to Bidz.com. We have launched in December 2018 and have a lot of customers who are already satisfied with our service. Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing, but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
CH
Christian
“Caveat Emptor!”
- BIDS FOR BENEFITS -
“Caveat Emptor!”
“Let the buyer beware!”
A disappointing experience to say the least!
• Overvalued, substandard and just plain shoddy craftsmanship, if you can call it even that. Machine made? “Made in Canada”
• The photos exaggerate the quality and craftsmanship while leaving out glaring flaws.
• Proper description and sizes are often left out! Emails inquiries can go unanswered!
• Ridiculously expensive non-
trackable shipping.
~ Save yourself the disappointment ~
~~~~~~~~~~~~~~~~~~~~~~~
After receiving a reply from the vendor on this site I discovered another of their auctions on Hibid, it’s called “Affordable Creations” and it’s worse than “Bids For Benefits”!
Same items in $US, claiming it was easier for their US clients.
Right! You believe that and I have a bridge for sale ~ cheap!
In fact one item I had purchased from “Bids For Benefits” was valued @ almost 1/2 the value on “Affordable Creations”!
My initial review stands!!!
Don’t waste your time or money, you won’t be happy.
Response from Bids.comSep 25, 2020
Dear Christian,
We are sorry to hear you are unsatisfied, in order to understand exactly source of your unpleasant experience please specify exact order number.
All emails, messages, phone calls are answered and we do our best to assist every customer in fastest and most professional manner.
Items on Bids.com are carefully selected and are discounted up to 80% of retail prices.
We offer lowest shipping rates for our customers and often offer Free Shipping promotional campaign.
We kindly invite you once more to Bids.com
MP
Michelle P.
Trying to bully customers out of their reviews
No emails received from this company, and when you click on the link supplied on their site it sends you to a UK company and this is the error you get
Whistl
Parcel Tracking
Thanks for Using Our Tracking Service
Unfortunately, your parcel reference number does not match a parcel reference number created on our system.
This could be because the courier has changed the tracking number used while the parcel is in transit. For more help locating your order please visit our Help Centre
Unfortunately no tracking information was found using the reference that you provided.
And they’re pressuring me to change my review. You’re not only a sham company but your bullies too. You cannot tell a customer to change their review...want good reviews, product honest, good customer service
Response from Bids.comSep 18, 2020
Dear Customer,
We have contacted you right after your first email, tried to explain the reason why not all parcel are provided with tracking numbers. However, all product are to be delivered to your address.
Main reason for your negative review was the fact as we have not replied to your requests, yet we have provided full correspondence transcript.
We asked you kindly to remove negative reviews that do not present real situation, just your subjective opinion. We answer to all our customer and use only polite and appropriate tone.
We ask you kindly, once more, please remove negative review.
RA
Raquel
Are you serious!? Waste of time!
Are you serious!? I literally just watched the clock go to 0 seconds after I had already bid on something and should have WON IT because I was the highest bidder!! But instead, it started the time again at 7DAYS AND 24HOURS TO GO!!!??????? WTH...............!!!!!! I Should of read the reviews first before going on this website! Stupid website!!
Response from Bids.comJan 3, 2020
Dear Raquel,
All our Auctions have one start and one end time, timing process is not manipulated or changed by us in any matter, browser problem can cause various synchronisation issues.
Also, we have records of customer Raquel A...la - no orders had been placed or any activity recorded.
Our Auction system is fully independent and if a Winning Bidder doesn't purchase the won item, auction gets restarted.
Please refer to our support team at [email protected] for further assistance and acceptable resolution for your case.
Thank you,
Bids Support Team
AN
Anon
Once excited to have found this site then...
Once excited to have found this site, I promptly bid on an item which was timed for auction end in 45 min. After I won the bid at timed auction end, the clock added another 24 hours - not a cookies glitch since I kept refreshing my browser window. Also, I had bid on several items and none of the auction item bids were shown in my online account although my email received notices whenever I was outbid. This site is poorly supported and apparently set up to trick bidders into thinking they can win a bid when the clock is rigged for infinite auction time. Do NOT waste time at bids.com.
Response from Bids.comJan 3, 2020
Dear Customer,
All our Auctions have one start and one end time, timing process is not manipulated or changed by us in any matter, browser problem can cause such synchronisation issues.
We offer support to every customer regarding any situation and please understand the fact that our auction timing system is fully independent and if a Winning Bidder doesn't purchase the won item, auction gets restarted so another interested bidder could place bids.
Please refer to our support team at [email protected] for further assistance and acceptable resolution for your case.
Thank you,
Bids Support Team
