Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
Bicycle Booth (bicyclebooth.com) has 484 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Rik S.
I’m a 53” chest and 18st.. a 6xl is a perfect fit and I shall order many more tops, great quality and fit.. Thanks BB.. Much appreciated..
Response from Bicycle BoothSep 6, 2021
Dear Rik, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
C C.
I am one of six who ordered customized jerseys. The cost is very reasonable, the materials are flawless, and the workmanship is first rate. We will order again.
Response from Bicycle BoothSep 2, 2021
Dear Chuck, thanks for leaving us such a wonderful review. We’re glad to hear that the quality of our product matched your expectations. We worked really hard to bring you a high-quality jersey. So thanks for your kind words and we look forward to seeing you again.
ho L.
Thank you for your kinder and faster response than any other company I have used. They seem to be working hard to ensure accurate identification and quick response.
Response from Bicycle BoothSep 1, 2021
Dear Ho, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!
Customer
I purchased a matching kit of bib shorts and jersey. It fits, looks great, and is comfortable on the saddle. I would definitely buy from Bicycle Booth again.
Response from Bicycle BoothAug 31, 2021
Hi there! thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Cory
I read other reviews before I purchased. Most that were negative were because of shipping and delivery times. It felt like it was worth the risk. True to form, it took longer to get than expected. That was not the real problem. The jersey and shorts did not fit. That happens more often than it should for online purchases, but I can deal with that. When contacted about what my options were I was told I could keep the outfit and get a 70% discount on a new one, or return this one for exchange. No option for a refund. I've lost a lot of weight the past year and decided to keep the outfit, maybe it fits me next year. I ordered another outfit for my wife expecting a 70% discount. Nope, no can do. And I quote "For the first option of an exchange, we can only change the size of the item but not the gender design and color". Really BB, you guys understand you're doing business in the 21st century, right? You know we can purchase gear from hundreds of others, right? You know you're competing against the big guys from Seattle, that let you drop off returns at the local department store, no questions asked, right? Apparently you don't know any of those things. In BB's reply to my objections there were multiple apologies. The only thing worse than poor service is hollow apologies for it. It's a shame really, they have some very cleaver ideas. Too bad BB's policies and procedures are not cleaver as the products they're selling. Risk purchasing from them at your own peril.
Response from Bicycle BoothAug 30, 2021
Dear Cory, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your order must have got some personalization with it that didn't allow you for a return in exchange for a replacement. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
John C.
I had some questions before I placed my order so I contacted support and I was surprised to receive a reply back in less than 24 hours. KUDOS to Cheng Trinidad for all the quick response. I appreciate that.
Response from Bicycle BoothAug 21, 2021
Hi John, Thanks for your fantastic review. We are so glad you are happy with your purchase. Our entire team strives to go above and beyond for each of our customers while providing helpful and friendly service. Thanks again and just let us know if you need any assistance. Bicyclebooth
Alan
I ordered several items all of which look fantastic and are great quality. However the bib pants were way too small - I contacted customer support and got a quick, courteous and helpful response to resolve the issue and exchange for a better size. Thank you!
Response from Bicycle BoothAug 21, 2021
Hi Alan, Thank you for your kind words. We are happy to know that you are satisfied with our business. We are so lucky to have you as our customer. We strive every day to make you every purchase count and for all of you to ride with a huge smile. We are thankful for choosing us. Bicyclebooth
John F.
I thought I had the wrong stuff coming. I sent a email and got a response right away. Very helpful and courteous
Response from Bicycle BoothAug 19, 2021
Hi John, We're pleased to know that your experience with us was a good one. We believe that a good relationship with customers is the best way to run this business. That is why our support team works hard and was always happy to help you resolve any issues you encounter. Thank you for your positive words, John! Bicyclebooth
