Bicycle BoothReviews of bicyclebooth.com

While the quality of their kits are great, the return/exchange policy is atrocious. I have now been waiting almost two months for them to process an exchange. They reimburse up to 10 dollars for shipping, but expect you to send it certified with USPS to Canada. If you are in the US, that total ends up being near 30 dollars. I emailed them several times for updates regarding the exchange, but according to them there are restrictions with the postal facility? Unsure how that can be when I sent it to the address provided per their instruction. When I last emailed at the month mark, I expressed to them that this was a gift for my boyfriend for his first upcoming race and there was just complete disregard and no sense of urgency. Customer service is absolutely lacking when it comes to exchanges and comes across like a scam. I requested a refund at this point because I ordered kits from other places and they have infinitely better customer service and their exchange policy is not nearly as extensive or troublesome as Bicycle Booth's

Customer service is bad, they only choose what e-mail to reply to. Items are from China and sizes are too small. Price? Too expensive for the quality and takes too long to ship. Will not recommend.

I admit that when I saw the other reviews I was nervous. I have had a great experience, however. I ordered a M bib short and jersey kit. The bib short was very small but the jersey fit great. I returned the bib short and they immediately sent me a replacement. Shipping takes a long time - but that was communicated very clearly to me. Cheng was a huge help and I have received TONS of compliments so far on the jerseys I kept. Looking forward to the bib shorts so my kits are complete. I would not hesitate to order again.

I ordered 3 kits in January '22. They did not ship until March of '22. After paying $36 to send them back for a bigger size, it is now May '22 and I STILL don't have them. I ordered these in January for an events in May and June. I already missed the first one and will likely miss the next one, meaning I will send them back and LOOSE MONEY on all of this. This is awful, dude. Shop elswhere.

Got 2 sets of bicycle booth jersy and bibs, value for money and quality is very good for e price, will definitely buy their aero fit to try out.

I love the product, the jerseys are super comfortable, breathable and the patterns are so nice. The quality is surprisingly good as well. I also had amazing customer service as I ordered a jersey as a gift and it turned out to be the wrong size and they were happy to exchange the size for me without any issues. The shipping does take a while but I think it is worth it. I would highly recommend!

Would never buy anything from this company. I ordered a kit Women M (shorts & sleeveless jersey). Only the shorts arrived after 5 weeks. Contacted them for the jersey. 8 weeks later, jersey arrived as Men M. They kept insisting that their company’s sizes are different, that I ordered the wrong size, that they sent the correct size - even though the measurements do not even line up to their own size chart. I would NEVER recommend this company nor their products. Bad service all around and filled with lies.

I love my bicycle cap. It fits well.