Better UReviews of betterucare.com

I paid over $500 and never received treatment or the box containing the medicine. It has been over a month. They said they need to research one of my medications. The medications is widely prescribed. This is a fraudulent company. Do not use.

I’ve had a terrible experience with Better U. They need to do intake, discuss options, discuss in depth any potential issues BEFORE they take your money. They are clueless. They take your money in a heartbeat and only then do they ask questions. I knew within a matter of hours I needed to cancel and yet they still refuse to give me a full refund. First, they were never even able to get an account opened for me with an active portal. They had constant IT issues that were never resolved. Then they said there was not a trained provider in my state so there would be a delay. The rep I talked to sounded about 16 and completely clueless. In one of their messages they “reminded” me I needed to provide a clearance letter from my doctor first. They never tell you that up front. There is no list of requirements - and that’s a big one. Once they had a trained provider they emailed me notice of an appointment time. Within one minute, literally, the appointment was cancelled because they offer the same time slot to many people and whoever gets it first wins. It is such a shady way to schedule and do business at all. I lost every bit of confidence and said there’s no way I’m relying on you to treat my mental health. They are completely inept, clueless, unprofessional. And I’m not sure it’s even legal to prescribe ketamine in my state without an in person appointment. They are corrupt too. Steer clear! UPDATE 5/13: Apparently Better U tried to have my review removed, claiming they did not recognize it. They are so shady. It's been a week and I have yet to receive a refund. I had several people call repeatedly to ask for permission to refund. That's what the request was. Honestly I have never dealt with such a chaotic group of people. And to think they are treating people for mental health. So scary. It’s ridiculous for you to claim you don’t know my identity. I’ve spoken with 5 different people about a refund at Better U and Denefits. Also, in a recent voicemail, you specifically mentioned this bad review and how it can keep people from getting the help they need. YOU blamed ME for your shortcomings and writing a review about it and then tried to manipulate me into removing it.

I am a verified TrustPilot Reviewer. Better U is SKETCHY and will eventually be shut down by the DEA. After submitting my negative review on Feb 19, 2024, there just so happens to be a bunch of new 5 star reviews in the last two days. Sooo FAKE. Better U sent me two spoiled/tainted batches of ketamine and are now ignoring their promise to make it right. — 👇👇👇 Really, Mr Chesne?? This is just pathetic. You have never taken the opportunity to contact me directly about these known issues. You STILL owe me $1,000 for a tainted shipment of ketamine. You tried to have TrustPilot remove my negative reviews before this lame PR response. Thank you for providing more proof to *NOT* trust Better U.

Went through program and absolutely no results whatsoever. Total waste of $ 500.00 and my time.

Better U has business practices that are not in alignment with the health of their clients. WARNING: PREPARE FOR NO CUSTOMER SERVICE. 1. We paid $600. Made a Zoom appointment. The Host never showed, never sent a text (they have our number), and never answered the phone. 2. BETTER U STOOD UP a potential client who NEEDS SUPPORT. And aggravated the client's situation. They do not care as they say they do. NOTE: After speaking with a representative of BetterU, apparently the Zoom meeting was "not necessary" as it was for a sales closing. They did NOT inform the client. Also they claim to have reached out multiple times, but our phone records do not back that claim up. 3. Their phone recording states "send us a message, text or call us AND no one will answer it for TWO DAYS". 48 hours. Say WHAT? For a so called we care about your health and mental health provider? 3. There is no Google Listing. All the good reviews may be paid for on TrustPilot. 4. The MD on file does not have a listing on LinkedIn Social Media (red flag) as most providers do, and are available on some medical research platform. 5. They did not respond to a text as stated, as the automated system is not ideal. Advise a virtual assistant for directing calls for support.

I completed eight sessions in about five weeks starting in May of this year. The product or medicine is great quality and the music playlists provided are awesome. I was determined to be a candidate and was told that I would receive an email with shipping information within a week. A week went by and I had not heard anything. So I followed up with them and they said it's a different company that ships the meds, citing they had no control over that. No big deal at all. In preparing for my first session, I'm looking all through the app and downloading the play list and asked to journal, answer contemplative questions for each session regarding goals, feelings, intentions, etc. I found it cumbersome and hard to follow. There was no structure, no guidance. You just have to figure it out as you go. Well, I am a very thorough person and get frazzled easily when things are made way more complicated than they need to be. So, I didn't understand basic things. I went on with a few treatments, not realizing that I wasn't getting the full program I paid for. I was lost. One of my advisers told me the app wasn't the best format or useful tool and I should work from the web portal. After a few sessions, I get a long email from the same person setting me up for my first session. I thought I did something wrong. I had already completed three sessions and she was just now sending me details about the first one? Uh oh. I contacted her. Oh, those are automated, she said. The system doesn't know what session you are on. A week later, after my 5th session, I was sent an email with tons of great info for the second session. But, it was automated. So it was not timely. I really would have benefited from this if it had been sent to me when I needed it. Some time later I received about 10 alerts stating that different people sent me messages and promoted me to sign in and read the messages. The time wasted and frustration I experienced trying to open each message was unbelievable. None would open. I tried the app, the portal, reinstalling the app, racking my brain and wondering how I made it this far and couldn't even manage a simple task like figuring out how to read a message. I thought the problem was me. Nope! It turns out that I should disregard those messages. They were just testing a feature. And they apologized for the confusion. This wasn't explained to me until I contacted them and provided screenshots and asked for help. It would have been appreciated if they would have contacted those effected when they realized what was going on. But they didn't do that. Around that same time, I saw an ad for BetterU on Facebook. Under the comments, I said something like "I searched a while before choosing BetterU. And I'm glad I went with them!" Within a day, I had a message of gratitude sent from one of their co-founders. He reached out and said thank you for the kind words on FB. He added that they were putting something "special" together for me and it would be mailed out on July 6. I never received anything or any updates so I messaged him in the portal to let him know. Three days have passed and I have not received a response from him or anyone on his behalf. I've written lots of nice things about companies that I've dealt with and I've never had one of them want to send me a thank you gift. He set the expectation that I was to receive something. That was uncalled for and in my opinion quite rude for him to blow me off after following up with him a few weeks after the fact. I'm still puzzled as to why he would promise something that he never delivered, and maybe never even intended to deliver. After all the other experiences and all the other excuses, this single incident fits right in. So I should not have given it a second thought. In summary, the program itself is great, as is the medicine, the music playlists for your sessions, the price, the benefit/value of treatment. However, they have excuses for everything and left me with feelings of frustration, confusion and at times regret. The implementation of their systems lacks logic, follow through, reason and a clear understanding of what the patient experiences outside the medicine itself. I would like to continue my ketamine therapy but it is not a given that I will choose this company for that. UPDATE: Just over one hour after trustpilot approved and posted my review, I received an email from the co-founder I mentioned above. He never said anything to reflect accountability or responsibility or even an understanding of my feedback. He just provided excuses, followed by a wordy rant about how he has poured himself into this program and has worked with top doctors from Stanford/Johns Hopkins and he stressed the importance of this therapy. No sign of his overinflated ego hearing my criticisms, no matter how they're packaged. Just more excuses. Bumping down to 1*.

I was really hopeful and excited to change my brain before I loose everything I have. I had to wait forever for the consultation and now they won't call in the script or respond to my calls and texts. If they decide you are untreatable, they will not tell you. They will just ghost you forever, wasting precious time you could have found relief/healed already had you gone elsewhere. These are the rudest, most uncompassionate people I have ever dealt with.

Paid for initial treatment, never got the treatments, about to pay the first months payment, still no idea of when I will receive the treatments. I still do not know if it has been ordered. The contact information or chat service is horrible. 3 days to get a response that never answers the questions I have and if they will not deliver my treatment when can I expect a refund. Locking someone’s money up so they cannot go anywhere else and I had the doctors appointment. I was told expect it in a week. A month later and asking me what my blood pressure was. That should be on file.