C. W.
horrible psychiatrist / deceptive practices / blatant ableism
update: they literally called me after I wrote this review which is actual harassment but I had them blocked already. update update: I've been with innerwell since February and they are really great. I also saw a bad review that was posted after mine below mine where better u takes accountability for the disrespectful behavior that one of their staff members displayed. but, not to me. no accountability here. and lies about reaching out to me. you guys are the worst company and you are ableist. your doctor said she needed a note to make sure I could take ketamine because I had dwarfism. come on. that is so ableist. she could have looked it up on the internet in 2 seconds and I told her that. - accepted me into the program telling me I wouldn't need a note or letter from a therapist or doctor before speaking to a psychiatrist who then told me I needed a letter from a psychiatrist that I clearly stated several times I was no longer seeing (after I had paid in full). she then told me it would be fine if I got a letter from my therapist which I had already been told I didn't need and she also told me I needed a letter from my physician. now these are two letters when I was told I wouldn't even need one. and then I received an email saying I needed a letter from the psychiatrist that they knew I was not in the care of anymore, and at the end of the meeting she told me I needed these letters to make sure I was "mentally stable." ma'am, you are a psychiatrist. you should be able to tell that from talking to me. and my therapist can clarify that for you. and you should not accept letters from providers that are no longer serving their patients. she also referred to my SNRI for fibromyalgia as a quote antidepressant which it is not in any way classified as or used for, and wouldn't stop accusing me of still being on Klonopin despite the fact that I told her repeatedly that I'm no longer taking it. I was being accused of lying and I felt like I was on trial. I was fully refunded no thanks to them who claimed they would refund me in full that week, but I had to dispute it for more than two weeks through affirm (at which point it was ruled in my favor).
Response from Better UFeb 24, 2025
Thank you for sharing your feedback. We are committed to providing the highest quality care and ensuring clarity around our processes. Due to privacy regulations, we cannot discuss specific details online, but we encourage you to reach out to us directly at 323-433-5883 so we can address your concerns and work toward a resolution. Your experience is important to us, and we have reached out to you several times to provide alternate solutions.