BetterTan SwimReviews of bettertanswim.com

I am still dealing with the tan I got from 2 years ago. This did not let sun through. At all This company is a scam. Good for nothing. Can’t believe they’re still in business. Update: still dealing with this tan in 2026. Company asked for verification that this was a legitimate purchase. My order # was 9779. Still mind blowing they’re still selling merchandise under false advertising. NEXT UPDATE!!! Update following their response. I just decided to check the better business bureau and this company has had 5 complaints so far, with mine being processed now to be the 6th. Search for Better Business Bureau, BetterTanswimwear, and click on complaints.

Purchased the "tan through" bikini and wore twice with harsh tan lines both times. First time no sun screen second time 3x applications of sunscreen in 3 hours (was kayaking). Requested a refund for fraudulent products and was refused. Expensive and fraudulent.

Cute swimsuits, but frustrating customer service and slow refunds BetterTan definitely makes adorable swimsuits—I loved the designs, and their staff was polite and friendly. No issues there. The problems started when I needed a different color. I emailed to ask if they could simply charge my card and re-send the correct color (and refund me later), but I never received a response. I followed up multiple times with no success. In the end, I had to place a new order myself. Thankfully, there was a buy-one-get-one sale, and when I paid extra for shipping, the swimsuits did arrive on time. The return process, however, was the real issue. I had to follow up three separate times, and it still took them more than four weeks from the day they received the return to issue my refund. Their explanation was that they were “very busy,” but to me, that is not a reasonable excuse—processing a simple return should not take over a month. Bottom line: the swimsuits are cute, but the customer service and refund process were unacceptable for the price point they charge. If you order, I recommend planning for delays and being ready to chase down your refund if you need one.

Aside from the fact that they do not work to give a more even tan the sizing is terribly small. I used the size guide and they were about 2 sizes smaller than advertised on the chart. They’re also really itchy and uncomfortable

Stole my money and never delivered my items

I ordered at the start of May, stating it would be delivered in about 2 weeks. It is now the middle of August and I have received nothing. You can't get a hold of anyone just a bot. They ignore my emails. I got scammed out of $100..

Shame on me for purchasing this. I used the measly 15% discount, when top arrived I didn’t like the way it fit. I can’t get my money back, only store credit due to the discount. Should not have bought in the first place. Buyer beware!

The swim suit is HUGE. I’m a zero/xs and there is no way the xs size would ever fit me. Size chart is wrong, and the ratings on their website are fake. Horrible customer service as well, tried to return and they will only offer store credit, don’t buy with a discount if you’re looking to just try it. Definitely don’t buy if you are petite!!!