TC
Refused to do my prior auth.
The service from the company is terrible. My health insurance required prior auth for my daughter's therapy. I asked them to complete it and they said 'no, we don't do that.' It makes no economic sense for me to pay full price to use Better Speech, when my insurance will cover it 100% (with a provider who will do my prior auth). No where on their site does it indicate they will not complete a prior auth. The therapist was excellent. The idea of virtual speech therapy is great. Their failure to meet their customers needs will be their downfall. I'm also a pediatrician and you can bet I'll be sharing this experience with my network.
Response from Better Speech - #1 Online Speech TherapyJul 7, 2023
Hi Therese, We sincerely apologize for any inconvenience you experienced. Our customer service manager has already reached out to address your concern. We understand your frustration regarding Retroactive Prior Authorization, which can only be provided by a doctor or Primary Care physician prior to the service. We do not advertise offering Retroactive Prior Authorization with Teletherapy. However, we can provide you with a Superbill monthly for insurance claims, containing essential information for reimbursement. We apologize for any misunderstanding and appreciate your feedback. Please reach out if you need further assistance. Best, The Team at Better Speech