akpruem N.
no show on first session
We paid our first month and received an email confirmation for the first session. No one showed up, and no cancellation was sent. It looks like they have a lot of bugs to work out.
Response from Better Speech - #1 Online Speech TherapyMar 18, 2025
We’re very sorry to hear about your experience. Sometimes, our SLPs may have emergencies to attend to which could be why they were unable to show up. They are human too, and while we do our best to minimize disruptions, unforeseen circumstances can happen. It’s also possible that the SLP didn’t cancel the session properly which is why you didn’t receive a notification. We sincerely apologize for this inconvenience. Rest assured, you are not billed for missed sessions, and billing extensions will be processed accordingly. If you need further assistance, please reach out to us at [email protected] we’re happy to help! Best regards, The Better Speech Team




