Patient
Excellent service
Excellent service. Did not wait more than 15 minutes to be seen and examined. Always easy. PA really listened to concerns and provided instructions for ways to receive appropriate follow-up care.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient
Excellent service. Did not wait more than 15 minutes to be seen and examined. Always easy. PA really listened to concerns and provided instructions for ways to receive appropriate follow-up care.
Patient
All the staff we were in contact with were very polite and efficient. It was a good experience. Thanks.
Patient
Overall, the care was very good. I did not have to wait long for services, and the doctor took their time with me.
Patient
When we got to site called to let them know we were in the parking lot. We’re told someone from registration would call us back to finish registering prior to coming into the building. Waited in our car for over an hour finally called back person who answered the phone never gave registration the message we were in the parking lot.
Response from BetterMed Urgent CareOct 22, 2020
Hi There, I am sorry that you have not had a positive experience with us. We are constantly working to improve our communications. If you would like to give us any additional feedback, please send us an email at [email protected]. Thank you again for your time.
Carolyn
I had sent a review in earlier, but, again, I was very pleased with my visit and your facility was clean and attractive. The only negative is that in trying to get to your place, my google map sent me to the other side of Broad and I finally asked someone who worked in one of the businesses and he directed me across Broad to your location..
Patient
Everybody was incredibly nice and I was very comfortable with my visit
K H C.
Everyone was kind and helpful. I got great care and will return there the next time I need medical help.
BethS
Easy to make appointment and get registered, ... great system! Professional and CLEAN office and examining rooms. The PA was thorough and explained everything so clearly.