BetterMed Urgent CareReviews of bettermedcare.com

Everything went well except for the check in process. I was asked to send in my drivers license and insurance card prior to my visit which I sent in to the email address indicated 3 days before my appointment. But I was asked to provide this information again when I arrived.

We had 11:00 and 11:10 appointments for rapid COVID-19 tests. We arrived 10 minutes early, called to let them know we were in the parking lot. They called back a few minutes later and asked a couple of questions then asked us to come in. We were immediately greeted by a nurse, lead back to an examination room, had the nasal swap tests done, taken to another exam room and told it would take 15 minutes for the results. A doc came in almost exactly 15 minutes, told us the results were negative. He did a brief exam on both of us, gave us the paperwork and sent us on our way. We were back in the car by 11:25! Very, very efficient operation.

Very clean, safe and professional!! Results were available immediately.

Except for a slight delay on the day of appointment, this was about as smooth as any medical appointment that I have attended.

Team was not on time and I waited in my car for nearly an hour after I called to let them know I had arrived.

Friendly staff, super clean facility that takes COVID-19 very seriously by the way they handle appointments and cleaning, quick and easy to get an appointment too.

The facility was clean and felt safe and the scheduling online was easy (especially during COVID19) for a Sunday morning when I was in considerable discomfort. The staff was professional. My only issue, and it was a big one, was they diagnosed and treated me for the wrong condition, which my primary care physician was a bit baffled by based on my symptoms at the time. The prescription made my condition worse, so it was back to my PCP a couple days later in more pain than I started with. I even told them what I thought it might be, and it turns out I was correct. I would consider returning again in a pinch, BUT I would be more insistent if I'm not convinced of their diagnosis.

Easy to schedule appointment. Appreciate precautions for Covid. Fast in and out and results.