Jon P.
Unacceptable experience filed a simple…
Unacceptable experience filed a simple single member LLC on Jan 2nd, and I have still not received the documentation they promised to deliver. They said they get your EIN for your business but not the case for me, they told me call and get it myself...They set you up with a registered agent that is partnered through a different agency and they do not give you online access to the dashboard to access any mail from agent. After having to manually fill out an EIN form and faxing it in they did not provide me with the EIN confirmation letter months after filing, then tell me i must get a replacement by myself, they "can not" do it they said. (which im confused as to why i paid for this service if i had to do virtually everything. I personally think this compnay is a scam and not worth the money or headache for that matter. Customer service isn't pleasant and at all and a bit rude; also taking days at a time to answer tickets.
Response from BetterLegalMay 23, 2019
Jon, I find this review highly inappropriate and factually incorrect. You have received 100% of the filings and documents we promised to deliver. You have talked to multiple members of the company about this and we have explained the situation to you ad nauseam. When you filed for your LLC, the government was in a complete shutdown minus essential services. The IRS deemed creating EINs via the web interface (instant processing) a non-essential service. We had zero control over that. We asked our customers during this time period whether they would rather us wait for the instant EIN web service to be available again, or file the SS-4 form via fax (warning everyone that this process takes weeks and likely more than a month in this special situation). You said your timeline was very lax and chose the fax option. Once we received the fax back from the IRS, we forwarded to you and BetterLegal was 100% complete with this LLC for you. The faxed document you received was an official IRS document, full stop. I'm sorry that the bankers you chose to engage with don't think so, but the IRS who processes thousands upon thousands of these every month via fax deem them very real and very official. We then explained to you that if you want to receive a mailed version of the document, that you would have to call yourself as the business owner. To rephrase, the IRS *requires* the business owner to call on their own behalf and verify their personal information to request this document. We could call on your behalf as you have suggested, but that would be illegal. We have explained the above to you several times. My business partner, myself, nor any of our team members are going to risk fraud with the IRS just because you lob a threat to us via your last email stating "Can you please just fulfill your promise or do i really have to report the company and write reviews all over the internet?" I wish you luck in your and your business' future endeavors, but please do not use our service again. - Chad Sakonchick, BetterLegal Founder