Better ImpactReviews of betterimpact.com

Volunteer Resources partnered with Better Impact over 3 years ago to use their Volunteer Impact system. After an extensive search and product evaluation, Volunteer Resources choose Volunteer Impact based on the functionality of the online application, online schedules, ease of program access from any location due to its web design and enterprise control. Oh, and yes, the product price.. My IT department queried me, saying 'That's it, that's the total cost'?. Our decision has been reinforced time and again. Better Impact worked with us to launch over 92 sites, has listened to our needs and has incorporated our requests where they can, and has, frankly the best level of customer support I have ever seen. VR has been so impressed overall that the contract was immediately renewed for an additional 5 years.

We have used this system to manage over 400 library volunteers and have found it convenient and fairly easy to use. It's been very helpful in organising all of our data so that all of our managers can access it. The reports have saved us time and the information on our volunteers is now in one place rather than us storing it in different spread sheets etc. The help sheets are very good and the staff at Better Impact have been very helpful too.

Good system with excellent support

So user-friendly. If I have a question I receive a response in a very timely manner. Makes it easy to keep track of over 200 volunteers.

I implemented Volunteer Impact by Better Impact for the food bank I work for, managing over 200 volunteers. I evaluated over 14 other software solution before making my decision. Better Impact had the only solution that covered all our requirements. I think that reflects how deeply they understand volunteer management. I was able to customise the software settings to suit our needs exactly (tracking what training courses volunteers attended, what programs they volunteered in etc). If I had a question the help files/videos usually provided a quick answer, and if that didn't work their online chat was available. When you use the chat you deal with one of a small group of people from the company that you quickly know by name. It's very personal and they know the software inside out. I have never worked with a company as helpful and responsive as Better Impact. I am deeply impressed and highly recommend Better Impact.

Better Impact has truly revolutionized my job as Volunteer Workforce Manager at Habitat for Humanity of Evansville. I manage over 400 active volunteers per year and am able to do so easily with Better Impact. The system is flexible, intuitive, and the customer support is great. I really appreciate how much they value feedback, and implement it into new releases. For the price, I can't find another volunteer system that offers comparable features. The affordability of Better Impact only makes it that much more invaluable to my organization.

We've been using Better Impact for the past 2 years for a major annual triathlon event with 500 volunteers for around 1200 roles over a week in various locations. We believe that it really makes our volunteer programme a step up from before allowing volunteers to select their own schedule and for us to manage the behind the scenes with ease. The online chat support is excellent, fast, effective and real people at the end of a message.

The system is not perfect for our needs, what makes it worth the 5 stars though is the speed with which our questions are answered and feedback is taken up.