Better2KnowReviews of better2know.com

The whole experience was fraught with problems from beginning to end. The original email did not have instructions attached and when I tried to access the website it said my pin number and password did not match. I emailed and was sent the original mail plus attachment - which my Mac told me could not be printed because of an error by the originator. No reply re my comment about pin no/password. The instructions told me to place the tube in the plastic packaging, which I did but since this was not flat it wobbled about all over the place and I lost the first few drops of blood. I used the two lancets and had a real problem getting enough blood after losing the first drops. There was no spare lancet, as detailed in the pack, to try again. Results email received quickly but of course pin and password did not match so I couldn't access results before phoning for a new password. No way can I recommend this firm for this test.

The service was very good and the results came fast.

Very helpful personal. Very quick turn around to get result. Very professional. I would not hesitate to recommend Better2Know. Claire Minns

Very impressed with Better2know service! From purchasing to completing my Covid-19 antibody test, communication from start to finish was thorough and I was made to feel nothing was too much trouble to ask via email and telephone communications. Many thanks and I couldn't recommend them more highly!

This company claims to be well established in the area of sexual health tests, and apparently decided to make a quick buck on Covid-19 antibody tests. The whole procedure was shoddy to a degree that I do not know whether to even trust my test results. 1.) Instructions did not match contents of test kit - different design and number of lances supplied. "Stable" holder kept vial for blood collection wobbling at an angle of 45 degrees. 2.) The type of lances supplied are suitable for the collection of one or 2 drops of blood (like for a blood sugar test), but not to collect a full ml. I needed a kitchen knife to assist... 3.) Collecting a ml of blood in an open vial is messy - very annoying that the label was already attached to the sample vial, meaning traces of blood were on the outside of that vial. By by biosecurity... 4.) User ID and password were sent in a single un-encrypted email, and I wasn't even forced to change the password upon first login. Yet they claim to respect patient confidentiality... 5.) My **Covid-19** test result was negative... and below is the advise I received for this result. Clearly a lot of care has gone into that, or perhaps not. "If your test is Negative Thank you for using Better2Know, but please remember that if you are sexually active with more than one sexual partner, regular testing every three to six months is always recommended. It is always advised to practice safer sex, Make sure you keep a supply of products, available from our shop with free delivery" In response to your reply: * Multiple reviews state that the lances do not work, and that includes my husband who asked for more lances to be sent out, as he got nowhere near the required ml of blood. * I can provide a photo of the vial in that container - wobbling at 45 degrees - it does NOT stand. * You provide a link to the NHS for **Covid-19 patients** - that does not apply to me - no current symptoms and a negative test as confirmed by you. Therefore I read the section labelled "If your test is Negative". Is it really too much to ask to receive custom advice given the price of this pack?

Very speedy and simple service

Very responsive to email queries. Results were delivered quickly. Instructions were missing from box and email but were sent quickly when I enquired.

The staff was very efficient when arranging my appointment and I got my test results then and there. Very impressed and will use again.