Better2KnowReviews of better2know.com

I was very happy with my experience of Better2Know. Clear instructions were provided and helpful and responsive communication was given throughout. I would certainly use again and recommend to friends and family whom are travelling and need the COVID test.... Thanks

Quick and efficient service. Instructions mentioned in manual were very clear and better2know representative was in touch throughout the process.

Quick, very professional and extremely efficient. I will use them again.

Very happy with the efficient service provided and have no hesitation in recommending Better2Know. All communication excellent. Thank you!

The best services, honest in time frame and very helpful staff.

We used this company for Covid PCR test. From start to finish the experience was stress free and swift. There is always some one to answer the phone without being put on hold for a long duration. Margaret and her team truly are at the pinnacle of customer service. Good Job! Luke S.

Hubby needed a time critical pcr test in order to fly to Brazil for work. Service was excellent from initial phone call through to receiving results within 48 hours. Delighted with the service and have no hesitation in recommending this company.

I was after a test that would allow me to go away to Cyprus at the time but needed a certificate that would allow me to fly. I was looking at making a booking at the Rodney Street Clinic in Liverpool. There were two test available. An instant Covid-19 test and an Anti-body test. As I wanted me information I rang the phone number on there webpage and asked if I booked an instant Covid-19 test would this allow me to get the certificate needed that would allow me to fly abroad. I was told yes. So I went ahead and booked the test. When it come to get the test done. I arrived at the clinic and explained why we needed the test, I was then told this was not the test I needed so we never went ahead with the test. We were told at the clinic we would receive I refund but we haven’t. When ever I’ve politely phoned, I’ve found them to be abrupt and rude at times. Also changing their story. I was told that they were going to investigate the problem and see who was working on that day. Then just received an email in the following days saying a refund won’t be issued and no explanation into what they found in their investigation. Me and two other friends are now out of £195 each after being told before we booked it, it’s the test we are after.