Better2KnowReviews of better2know.com

Excellent service from Louise Wright. Prompt responses and delivery extremely quick. Great value for money as well.

The customer service was amazing great fast service

In Ireland, SH:24 offers a faster service. Complete waste of time paying over the odds (or even at all) for a test that takes longer than one that is freely available and more efficient. Avoid avoid avoid!

I ordered the "Peace of Mind" STI test and was set up quickly with a local lab. One month after testing and still no results or refund despite contacting and discussion the situation with their customer service. At this point I could have had 3-4 new tests with results. Beginning to believe that I will neither see my results nor my money. Trash service - look elsewhere.

Fantastic service, Louise was extremely responsive and helpful. I needed my test for fertility preservation treatment and Louise answered all of my queries, and went above and beyond to get my results to me.

I would strongly recommend avoiding better2know for various reasons. Firstly, there was a considerable delay in receiving my results, which I completely understand is necessary for accuracy. However, the lack of communication about the progress created significant anxiety, where I had to call/email to chase and question where my results were. When you do end up speaking to someone, they lack knowledge and are very rude over the phone. For instance, when I finally received my results, I was simply told, "We don't know, consult your GP." This left me questioning the value of the service and the substantial cost involved. They seemed to offer minimal guidance and charged a significant fee for multiple "I don't know" responses. To make matters worse, when I finally received my results, they were inaccurate. They stated that I was positive when I wasn't. Their explanation was, "Sorry, there was a misinterpretation of the results." Such errors are unacceptable for the price you pay for the service, and regardless this can lead to significant stress and anxiety. The subpar quality of customer service, delayed responses, and the recurring lack of knowledge among their staff do not justify the high price they charge. I strongly advise against using this service. I did bring these concerns to the customer service team's attention before posting this review, hoping to get compensation on the service I received. While they acknowledged the issues and offered apologies, they failed to take any accountability for the problems. Despite a potentially longer wait for the NHS, I would steer clear of using the Better2know service. Despite their claim of being quick, their knowledge in handling such sensitive matters is severely lacking.

Cancelled my appointment but spoke with customer service agent who told me this was fine and I could get a refund. Now they are telling me I am not entitled to a refund even though I would not have cancelled if I was not entitled to a refund. Out of pocket €385 which is just devastating when the pharmacy didn't even incur any expenses (I spoke with them and they filled the slot I missed)

Better2know do performed an amazing testing service when I needed it. And Louise Wright always respond my question quickly. I really appreciate.