Better2KnowReviews of better2know.com

Timely - received results with the exact timeframe given. I required a quick turnaround and had not used the company before. Would highly recommend based on this experience. The tests were easy to use too

Swabs taken nearly 1 month ago. I was told 2-10 working days for processing. 19 working days later and several prior requests for an update which they could not provide, I request a refund. Suddenly they have my results! I am continuing to press for a refund as I have had to seek additional testing in the interim.

Zero stars. Do not trust this company at ALL!!!! Go to your doctor, clinic, public health, ER, or local testing services if you are concerned. ! DO NOT TRUST! ITS A SCAM!. I REPEAT DO NOT TRUST! I used this testing out of extreme fear and wanted results quickly. I thought I was exposed to a disease through my healthcare job and initially thought my client had HIV. Turns out my patient didn’t have HIV, meaning, I’ve never ever been exposed to HIV and they gave me a positive result?. Have only been with one partner all my life with no history of any sexually transmitted diseases from my partner and I. Cost way too much money and feeds off of fears! Please avoid at all cost! AVOID!!!! WARNING!! Update: Better2know wrongfully diagnosed me with a false positive most likely to get me paying for more services. After being properly tested with a healthcare provider I am 100% negative three months following the testing with better2know. In the terms and conditions they claim it’s on the individual to be responsible and maintain accuracy of the test (so what am I suppose to take my own blood or something >:/ ??) and claim they are not 100% accurate. At least with a proper licensed/ government accredited healthcare provider you will get accurate results, this business is a sham.

Very helpful staff and very fast results.

Absolutely avoid this company. This type of blood test is not accurate. They returned twice saying the sample wasn’t good enough and then want to charge me extra for more samples. A complete scam. Don’t waste your money.

Avoid. I am writing this one month after paying almost £300 for two tests, supposedly done quickly. I have been given wrong information, no information, partial information. this is to protect my partner who has a low immunity and avoid her getting cancer, (i.e. life protection issue) which better2know are fully aware of, but they still mess it all around. one month later i am having conversations where they admit to having forgotten to send out the right sample kits. i have offerred to just go and get it sorted out properly, at one of their clinic, but they say they won't transfer the payment i have made despite their mess ups eg forgetting to send tests.

It is like a fraud and blackmailing company! Do not trust them at all! I am following up but I doubt their certificate is real!

From booking the test to receiving the results I cannot fault a thing. I have had a couple of queries and Louise from customer services has been very responsive. Thanks all