BetabrandReviews of betabrand.com

Long time customer here... things have changed, and not for the better. Betabrand used to be known for great customer service, superb quality and pants that fit. Well, no more. The last thing I could get there was a pair of jeans, and that's all I have anymore. Their "sales" never have anything in my size, and what they have in my size? It is in hideous pastel colors. Did you hear the 80s haven't returned? There's a reason for that! Same reason why a lot of 80s hairdos haven't made a comeback, Betabrand! Stop advertising sales that never have anything for your average-sized people--14/16. There's never anything left for us.

The pants are great, the customer service is horrible. My probably 5th order from this company went missing and I reached out to the company. A third party shipping service replied and jerked me around for more than a month before I demanded a refund because, by that point, the style was sold out of my size.

Ordered a pair of dress up black pants. Wore 4 times, once a month for a special occasion, and threads started peeling on the butt cheek area. Reached out and they won't do anything about it, Don't waste your $60-70 for these!

Sooo disappointing! I've had 2 prs. of the dress yoga pants in long and they are divine. I believe they changed their website because I used to be able to open their email and what I had ordered would pop up so I'd know what size to order again. That no longer happens; my account states "invalid" yet to open a new one it states I already have an account; can't log in with a password as that's invalid too. No live person at customer service # any more just some dumb robot that repeats her question. So sad as these pants are incredible. Left an email message and no response. Hope they get their act together. Want to order again.

I've ordered from Betabrand twice. I really do like the pants, but their shipping is atrocious. It's bad enough that I likely won't order again. Waiting 4 weeks to receive 2 pairs of pants is far too long. If you're going to order, expect to wait a long time to receive them. I wouldn't recommend buying them as a gift because the shipping is so unpredictable. The first time I ordered them, they took so long that by the time I received them, I'd forgotten I ordered them. Also, even though they are nice looking pants, they are desperately overpriced. I only purchase what I can get on sale and would tell anyone else do the same.

Problems with my order: When I started a return process, the item was not eligible for returns. I absolutely would have noticed a detail like that when ordering. One email to customer service and I had a free return label within 6 hours. After waiting 30 days for delivery of the other item, I asked customer service to cancel the order. Had my Paypal refund that day. No communication beforehand from Betabrand about the delay. Too much trouble to deal with this company, but appreciate the great customer service.

Attempt to change size of an order. Tried 3 phone numbers none of which are in service. Attempt to email customer service 3 times without return response. Site auto-sends one to another site upon request to any questions about order. Very shady and poor business. I am calling my credit card company to report fraud.

VERY disappointed in the website, the customer service and the stock status. None of the 'new customer' discounts worked, the things that were supposedly in stock on the sale would not load, and customer service only got back to me after two days and reaching out in every contact method available.