Best US MovingReviews of bestusmoving.com

this company is the worst i have ever dealt with , no respect for others personal property , rude incompetent workers , no communication and they are the best at upcharging once they have your personal belongings . My recent move with us best movers which should be the worst movers resulted in many damaged , destroyed and many missing items valued in the 1000s . They never return calls , don't show up when scheduled and are full of excuses . Beware stay away

DO NOT USE BEST US MOVING. This was the worst moving experience in my life and I've moved many times, 4 times across country, and I have never had a worse or longer lasting move. I was promised 2 day delivery for a 458 mile, small move. Because of their business practices, it took over a month, excluding weekends and holidays. Communication was meaningless because all I heard were excuses. It took days of conversations to get a pick-up date. It wasn't until after they had packed my entire household that they pressured me into signing a non-disclosure agreement about the move. I refused, but they had my entire household packed. I signed under duress after being threatened with unloading after hours of packing and loading. Over a month later they still wouldn't give a delivery date. Load up was mid-December. I even had Christmas gifts for my grandkids in the load due to the 2-day delivery I was promised. I didn't know then, but once they had loaded my possessions, they transported the small truckload to a warehouse in NJ. No idea where, storage conditions or when I would get delivery. Over a month later they still refused to give an approximate delivery date. I found out THEN that they transported my belongings to a warehouse even farther than the actual move. At some point, my small truckload was loaded onto a semi to get it to my new location. This added more than a thousand miles to a 458 mile move. My possessions were off-loaded to a warehouse, to go onto a huge semi. The truck couldn't turn around in the neighborhood, so I was forced into renting a UHaul (an additional $450 and unloading/loading) that they needed me to arrange. Then the driver would not unload because I refused to sign another non-disclosure agreement which also released them from any responsibility for problems or damages. They also demanded I pay the driver cash for the balance and the cost of the truck. Who has that kind of cash laying around? To comply with the demands of their insurance, I had to save all of the damaged items and the packing materials, take 5 pictures of each, describe the damage and not repair anything until the insurance claim was settled. There was a lot of damage. I submitted the claim in early March. I received a claim settlement offer of less than 1% of my claim on July 22, 2026. I did careful research for fair repair/replacement costs, often under what I found. The entire experience was very expensive, chaotic, deceptive and unbelievably stressful, not to mention ridiculously LONG. From 12/16/25 to 7/22/26. I've moved many times in my life and this was by far, the worst. Please save yourself from this really bad company.

I would strongly discourage anyone from using Best US Moving. My interstate move was handled so poorly that I feel obligated to warn other consumers. The pricing felt misleading from the start. I was charged for extra truck space they claimed I needed, yet when they arrived, the truck was about 75% full, with some of my items strapped to the back of the truck. For my second delivery, they attempted to charge me a $300 fee because the truck they used to transport my belongings could not access the delivery location (truck size was discussed prior to scheduling). They missed their scheduled pickup window, split my shipment into two deliveries, and the second shipment did not arrive until almost a month later. Both deliveries were delayed because of mechanical issues with th​e trucks. ​On delivery day, only one mover showed up to unload everything into my apartment, and he did not assemble any of the furniture they took apart. I also received someone else's belongings, some of my own items were lost, and countless dishes and pieces of furniture arrived broken or damaged. Communication throughout the entire process was terrible. When inquiring about the second delivery, I learned they do not regularly service my route and would have to wait until dispatch is sending another truck that route. That is something customers deserve to know before booking, not after their belongings are already in the company's possession. When I asked to speak with a manager, I was told they were "going through some issues" and that I might not receive a callback. More than a month later, I still have not heard from anyone. To make matters worse, they offered me a 5% refund in exchange for my silence. I declined. This company lacks the communication, staffing, and logistics needed to provide reliable moving services. If you want your belongings to arrive together, on time, and intact, I recommend looking elsewhere.

The WORST company to move with, watch out and please do not give them your money, your business, or your time. I spoke to this idiot on call called Christian. If you speak to him, DO NOT trust him. Like many other reviewers above, and now I wish I had read these reviews, he promised that if the cubic feet was lesser than estimated, they would return the money. None of that happened. The truck was not even 1/4 full. We did not send a big sectional sofa and they still didn’t refund a $ upfront. But that is not the worst part. Our stuff left us on the 30th of June, we paid $1500 extra to get it in time. It’s been 21 days, and the stuff is still not here. Needless to say, I’ve been trying to contact them, ask to speak to a manager. There’s this extremely rude and incompetent lady called Tracey who thinks she can speak to someone however she likes. She firstly didn’t even call me the first week it was delayed. This is the second week my stuff isn’t here, and I was told on Monday that they’re loading it on another truck in Richmond and it should be delivered sometime between Thursday and Saturday this week. I was also told someone will call with a clearer timeline on Wednesday. Today I called them twice, no call from them. Only to learn it didn’t make it to the reloading truck this week and it was come in next week sometime Tuesday to Thursday. DO NOT PAY THIS COMPANY YOUR MONEY, DO NOT TRUST THEM, DO NOT ALLOW THEM TO CONTINUE THEIR SHADY BUSINESS OF LOOTING CUSTOMERS.

1. I was told one thing on the phone, however when movers came, they said the opposite, for example the movers wanted to charge additional for stairs inside the property, wanted to charge to wrap items or use their packing materials and payment if credit card was given would be an additional fee---this is not what was told when booking move; also reached out to customer service, who said they would handle it on their end, however when mentioned credit card payment, she stated that she doesn't understand why schedulers tell customers the wrong thing, knowing there is a fee. 2. Was told they would show me where my furniture ended on the truck and if it was less space required, money would be returned---this did not happen. 3. Multiple items were damaged, including the paint on door. 4. They left trash, advised that it was our trash now and they couldn't take it with them. 5. One of the movers (Antonio) used the bathroom without asking in an upstairs area that he was not authorized to be in and then when it was brought to his attention, the other mover (Adrian) told him not to worry about it because he had let Adrian know that he needed to go---I again reiterated to Antonio to always ask before going into any customers bathroom--(of course I would have let him use a different bathroom if he would have only asked). 6. WOULD NOT reccommend this company (BEST US MOVING) for moving services, not reliable, nor professional and DO NOT stick by what is stated on the phone.

This company should be called WORST US MOVING. We had the worst experience with these people for our out of state move from MD to SC. The sales person, Christian, is your typical snake oil salesman; made promises he couldn't keep. The movers were scheduled for pick up from 2-5 pm on July 6th with a GUARANTEED delivery on July 8th. I got a call @ 3 PM on the 6th from the driver saying they were 3 hours out. 6 PM came and went so I called them for an update. They then said they were going to be at my house @ 7:30. I asked them how long they would be at our house and they said 3-4 hours. Keep in mind we were leaving early the next morning for a 10 hour drive to SC. When they arrived they told us that one of the movers called out so it was only two of them; again zero communication from anyone. The young mover was so careless with the boxes that we so thoughtfully packed. He paid zero attention to the notes we made on the boxes, put some on the dolly upside down and took zero care in the speed with which he went up and down the ramp with them. The left our house that night @ 10:30 PM. They said they could be there the next day, which is not what was on our contract. We reminded them that we would not be there in time to receive delivery until the 8th. They told us to contact the company. I reached out to make sure they were coming on the 8th and they said yes. On Wednesday, our delivery day, we called multiple times and texted asking what time the movers were coming because we had not received an update. No one was able to give us any information. My husband threatened to call the police if no one called us back. Finally dispatch called us saying that they had truck maintenance and that our delivery was being postponed until Thursday but that it was guaranteed by 12 PM. Thursday came around and there was no update from anyone. Once again we had to call and they told us that they had to contact the driver. The driver called us @ 11:58 and said they were 3 hrs and 30 min away. They of course didn't show up to our house until 4:30 PM. Before they unloaded the truck they made us pay! How shady is that? When they unpacked, many of the boxes were caved in at the top because they had let them sit for too long. In addition, they damaged a brand new hutch and a bike, and our sleep number mattress was not properly stored which caused us to have to disassemble the entire mattress. Bottom line: NEVER use these people for your move. Christian blamed dispatch for the sloppy service and told me it was 'in the contract' and dispatch blamed the drivers for not showing up on time.

Time of delivery is very long, price high, communication is very poor.

IMO What an absolutely Vile company I had the displeasure of working with. From tons of empty promises, to ignoring calls, to outright lies, to changing promises, to adding thousands of dollars to the estimates after we did all the work, to leaving us stranded and absolutely no updates along the way, this company is absolutely disgusting and borderline scammey!!!! Absolutely would NEVER do business with them again. Now, I know they use the birdseye system to boost their reviews, but trust when I say that the majority of their higher reviews are false. Now its time to turn to the BBB, FTC and Every neighboring Attorney Generals office. Absolutely Vile. Do not get tricked and DO YOUR FULL HOMEWORK AND "Due diligence"! IMO