Best US MovingReviews of bestusmoving.com

I moved from PA to NY and really liked their service! For once I used a moving company and nothing got broken or seriously damaged. There is a small scratch on the back of my dresser but it’s not visible so I honestly don’t care. I’ve used another moving company in the past and they really messed up some of my stuff, so this was a much better experience. The price was reasonable too. Definitely recommend!

I’m writing this review on behalf of my parents, who recently moved from New Jersey to Ottawa. They are in their later years, so having a smooth, reliable, and stress-free moving experience was especially important to us. Best US Moving really delivered on that. The move took a little longer than we originally expected, but overall everything went smoothly. We stayed in touch with the driver throughout the trip, which gave us peace of mind and allowed us to know how everything was going. We were also very impressed with the movers who loaded the furniture. They were properly dressed, wore gloves, and worked quickly and efficiently. Everything was handled with care and professionalism. For my parents, the calm and quality service made a big difference. They were very happy with the whole experience, and we truly appreciate the team for taking such good care of their belongings and making the move as smooth as possible. Thank you, Best US Moving!

I liked that Mike was very patient and attentive to my requests. He made sure that the whole team was on the same page with me. Great international move from Pennsylvania to Calgary. Definitely will recommend and refer to my friends and relatives!!!

Highly recommend. They moved me from PA to FL, got delivered in 3 days, not a single scratch. Thank you guys.

worst ever beware ,What they dont use this company they will damage of destory them . Tons of upcharges and broken promises. Stay way

Initially Christian was very helpful and I thought maybe it would be a positive experience. It was the complete opposite. We contracted them to move our belongings halfway across the country. They lowballed us and it went up about 2-3k. The workers were late to pick up and come to find out they stole my husband’s Rayban Meta glasses from our home. They took more than a week to even start transporting our belongings to our new location so we had to buy a lot of our necessities that we were counting on. Then came drop off. My belongings were unloaded and left in the middle of the street rather than being placed inside my residence as required. The contract included the reassembly of my furniture, but this service was not performed. Numerous items were delivered damaged or broken. Several items, including tools and other valuable equipment, are missing. Many irreplaceable personal belongings were damaged, including my beloved dog's urn, mirrors, dishes, picture frames, boxes, furniture, and other household items. Items were thrown on our lawn, boxes upside down, torn & mishandled. Because the movers left my belongings in the street instead of delivering them into my home, my family and I were forced to move our belongings into the residence ourselves. This was labor that the company was contracted and paid to perform but failed to complete. The moving crew refused to release my belongings unless I first made the final payment and signed paperwork acknowledging delivery. I was explicitly told that I would not receive my possessions unless I paid the remaining balance and signed the documents. As a result, I was prevented from inspecting my belongings to verify that all items had been delivered and that they were inacceptable condition before authorizing final payment. Once I was able to inspect my belongings and discovered the extensive damage, missing items, and incomplete services, I immediately contacted the foreman to report these issues. I was instructed to submit a claim through the company's claims department, which I promptly did. It’s been over a month and despite following their process, I have received no response or resolution to my claim. As an additional consequence of the company's negligence, my homeowners association fined us because our belongings were improperly left obstructing the street instead of being delivered into my home. In addition, because the movers refused to complete the delivery, my family and I were forced to move our belongings from the street into the residence ourselves, despite having paidthe company to perform that service. The services I paid for were not provided as promised. The company failed to complete the contracted work, mishandled my belongings, caused extensive property damage, failed to deliver all of my possessions, and has not made any reasonable effort to resolve these issues despite being given the opportunity to do so. Avoid this company at all cost

Wouldn’t recommend. This has been a very frustrating experience. I chose this company specifically for the good reviews and responsiveness at the beginning of the process. It took over 30 days to receive my items and me having to constantly reach out to customer service where I would get vague answers on the status of my move. Fast forward I receive my stuff with missing items and now I’m having to chase them down just for someone to send me a claims report. It’s really frustrating to keep getting ignored and of course no way to get any compensation. I understand logistic issues but if the communication was better I wouldn’t be leaving this review. Now I’m missing valuable items that’s causing a big inconvenience with no responses from anyone that keeps dragging out this whole entire process.

Our experience with this moving company was very disappointing. When we hired them, they offered us a discount because they claimed they already had one of their own trucks scheduled to travel from Maryland to Florida. Before signing the contract, we specifically asked whether the entire move would be handled by their company and not subcontracted to third parties. They assured us that everything would be handled by them. Unfortunately, that was not the case. A different company picked up our belongings, another company delivered them, and the payment ended up being split into three separate payments between the companies involved. This was never clearly explained upfront. Communication was poor from the very beginning. They rarely answered phone calls or emails, and we constantly had to follow up ourselves just to get basic updates about our move. At no point did they proactively communicate with us. During pickup, the driver failed to record all of our boxes. Our inventory consisted of 122 boxes. Delivery took 28 days, and when the truck finally arrived, the delivery driver had a very unprofessional attitude. He also tried to charge us an additional $250 to move our boxes approximately 75 feet into our storage unit, even though that distance was included in the original contract. He claimed he had to charge for the round-trip distance (150 feet), which made no sense. Since we refused to pay the additional fee, we asked him to leave everything at the entrance of the building, and we moved all the boxes ourselves. Many of the boxes arrived crushed, damaged, and some were even open, causing damage to our belongings and leaving us uncertain whether anything was missing from those boxes. To make matters worse, we only received 120 of our 122 boxes. More than a week ago, we reported the missing boxes and the condition of the shipment. We were told they would investigate and keep us informed, but we have yet to receive any updates. Once again, we have had to be the ones constantly following up. In our experience, this is the type of company where the customer has to do all the chasing. They do not provide proactive communication, follow-up, or status updates, even when serious issues arise. Overall, this was a very frustrating and unpleasant experience. Unfortunately, based on our experience, I cannot recommend this company.